Mitel (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, today announced its next series of innovations for businesses and services providers as the company continues to deliver the technology and capabilities for mobile-first, cloud-enabled and millennial-focused communications and collaboration.
Delivering a Millennial-Ready Contact Center Experience: The advent of 4G and 5G networks is driving a consumer's natural point of entry into businesses through mobile applications. With the corresponding emergence of Internet of Things and machine-to-machine services, businesses need added agility to adapt and prosper. The newest generation of Mitel's MiContact Center, a mobile-first, millennial-ready customer engagement platform delivers that agility, transforming every interaction into an opportunity to build customer loyalty. By enabling an advanced digital customer experience across real-time communications social media and CRM integration, MiContact Center offers a cohesive view into a customer's profile, which can intertwine with advanced skills-based routing capabilities to find an expert and deliver an immediate and satisfying customer experience.
MiCloud, Mitel's market-leading cloud communications solution portfolio now natively intersects with more than 20 leading cloud-based CRM platforms along with productivity applications like Microsoft Office 365 and Google Apps. In addition, MiCloud also integrates into key cloud-based application environments for HR and recruiting, dealer and franchise management, financial management and more. Today, information workers like contact center agents, customer support, sales, emergency and healthcare personnel compose nearly one-third of the global workforce. These employees work intensively in cloud-delivered SaaS applications and often from a mobile device. The MiCloud portfolio now integrates directly into even more application workflows, providing access to real-time communications capabilities without the user ever having to leave the application.
The growth of multimedia access and corresponding increase in the use of Wi-Fi and personal devices for business communications pose additional challenges as businesses evolve to meet the demands of on-the-go workers and consumers. In partnership with Unisys, Mitel is introducing MiStealth security technology to provide enterprises and service providers secure mobile access to the cloud to ensure they remain protected against security threats and data breaches. Combining Mitel's communications leadership with the security of Unisys StealthTM identity-driven segmentation and encryption, MiStealth allows businesses to control who can access enterprise networks based on users' identities - whether within the enterprise or on the cloud - while reducing the attack surface and providing the elevated levels of security typically associated with private cloud deployments. MiStealth additionally simplifies security management, as users can access public networks (such as the Internet) without threat of exposure to their real-time communications. The solution also integrates with Mitel's RCS/VoLTE/VoWiFi clients to provide a seamless experience.