IBM's Watson Tracking IoT, Fighting Twitter Trolls

Mitch Wagner
3/23/2017
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IBM is hooking up with partners to give Watson more work. Watson is working with AT&T for Internet of Things analytics, and with Twitter to fight online bullying.

With AT&T Inc. (NYSE: T), IBM Corp. (NYSE: IBM) is building a new IoT analytics solution, combining AT&T IoT connectivity and IBM Cloud to improve enterprise ability to quickly analyze industrial IoT data and improve business operations. My colleague Kelsey Kusterer Ziser has the lowdown: AT&T & IBM Partner for New IoT Analytics Tech.

Photo: Clockready (Own work) [CC BY-SA 3.0 or GFDL], via Wikimedia Commons
Photo: Clockready (Own work) [CC BY-SA 3.0 or GFDL], via Wikimedia Commons

Additionally, Twitter Inc. is using Watson to identify online abuse, according to Geof Wheelwright on GeekWire. The social media platform said in a blog post this month that it's identifying abusive behavior before it's been reported.

"We're starting just now to partner with the Watson team. Watson is really good at understanding nuances in language and intention," Chris Moody, Twitter vice president of data strategy, said at IBM's InterConnect conference this week. "What we want to do is be able to identify abuse patterns early and stop this behavior before it starts."

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maryam@impact
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[email protected],
User Rank: Light Sabre
3/31/2017 | 1:09:14 PM
Re: Hope Watson is deployed more extensively
Linked in is adding the personal touch to increase messaging which tends to be very job specific. Increase usage = increased ad revenue and increased fees for premium users!
ak22
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ak22,
User Rank: Light Beer
3/31/2017 | 12:35:23 PM
Re: Hope Watson is deployed more extensively
Really! I suppose that's not hugely surprising, although I was hoping things would've improved more under Microsoft. It's also interesting how LinkedIn appears to be turning itself into more of a conventional social media network in some areas, with people sharing more personal updates and it prompting you to wish people a happy birthday etc.
maryam@impact
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[email protected],
User Rank: Light Sabre
3/30/2017 | 11:07:50 AM
Re: Hope Watson is deployed more extensively
Linked in often provides better service to paid users and poor service to unpaid users. Sad, but they are going to their revenue base first. They tend to make changes and create work for their users with little notice, since they have little competition they are taking certain liberties with users.
ak22
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ak22,
User Rank: Light Beer
3/30/2017 | 2:49:28 AM
Re: Hope Watson is deployed more extensively
LinkedIn is the social media network I've had the worst experience with though, for months i couldn't even get a response. They've improved slightly now but still aren't great.
maryam@impact
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[email protected],
User Rank: Light Sabre
3/29/2017 | 12:01:49 PM
Re: Hope Watson is deployed more extensively
Eventually, though Twitter will use its users and it will impact the ad revenue. If they don't address the driver of their ad dollars, it will catch up with them from a competitive position.
Mitch Wagner
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Mitch Wagner,
User Rank: Lightning
3/28/2017 | 5:08:14 PM
Re: Hope Watson is deployed more extensively
Twitter has lousy customer service because its users are not customers. Advertisers are its customers. 
Mitch Wagner
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Mitch Wagner,
User Rank: Lightning
3/28/2017 | 5:07:34 PM
Re: Hope Watson is deployed more extensively
Yup. All that abuse makes the brand toxic. 
ak22
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ak22,
User Rank: Light Beer
3/28/2017 | 2:27:52 PM
Re: Hope Watson is deployed more extensively
I've had similarly disappointing experiences with Twitter's custome service in the past. Still, this just marks the beginning of how AI can be used to discourage undesirable behavior on the internet - in ways a lot more significant than cutting down on abuse and trolling. For instance, AI can help search engines identify and eliminate child pornography from the internet.
maryam@impact
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[email protected],
User Rank: Light Sabre
3/28/2017 | 1:43:42 PM
Re: Hope Watson is deployed more extensively
Time will tell, in the news, today is the issue around major corporate ads appearing on inappropriate pages on Youtube, Facebook, etc. hopefully, Watson will be smart enough to identify these situations as well.  My Twitter account was also hacked, and I got no response at all from Twitter. There is still much to do in securing our identity online.
kq4ym
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kq4ym,
User Rank: Light Sabre
3/28/2017 | 9:45:41 AM
Re: Hope Watson is deployed more extensively
It would seem to be a good mix as noted that "Watson is really good at understanding nuances in language and intention." Remember the game show where Watson shined brightly at answering quiz questions? It would seem a natural then that common abusive tweets could be understood as well, and who knows, maybe even "false" news?
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