& cplSiteName &

IBM Automates IT Services With Watson

Mitch Wagner

IBM is assigning Watson to help enterprises streamline IT, launching a services platform for enterprise operations to help CIOs improve IT and business.

The IBM Services Platform with Watson, launched Wednesday, is designed to allow businesses to autonomously manage IT operations, IBM says. The IBM Platform has already managed more than 10 million incidents across enterprises before those incidents became a a problem for the CIO, building at a rate of nearly a million incidents per month, according to the vendor.

Food delivery services giant Sysco has reduced critical issues by nearly 90% using Watson tools, and reduced the time to solve problems from hours to minutes. And Danske Banke is using the IBM platform to provide its clients with a banking platform, IBM says.

A human computer (right) works on an IBM 704 machine computer at NASA Jet Propulsion Laboratory.  Photo source: NASA
A human computer (right) works on an IBM 704 machine computer at NASA Jet Propulsion Laboratory.
Photo source: NASA

Keep up with the latest enterprise cloud news and insights. Sign up for the weekly Enterprise Cloud News newsletter.

The Watson service can run diagnostics and execute actions to address the root causes of problems, and can read unstructured emails and chats in natural language to find and execute the solutions to problems.

The service supports "the entire managed services life-cycle," from design to building and running services, IBM says.

AI-driven IT infrastructure management is offered by a couple of startups, including Heili and SunView Software.

Cisco is making a strategic push for network automation, which it calls the "network intuitive." (See Cisco Makes 'Intuitive' Bet to Reconquer Networks.)

The IBM IT service comes as financial analyst Jefferies says that IBM will face challenges in making Watson successful, including a high services requirement and stiff competition for AI talent. (See IBM Watson Faces Tough Road – Analyst.)

Related posts:

— Mitch Wagner Follow me on Twitter Visit my LinkedIn profile Visit my blog Friend me on Facebook Editor, Enterprise Cloud News

Make sure your company and services are listed free of charge at Virtuapedia, the comprehensive set of searchable databases covering the companies, products, industry organizations and people that are directly involved in defining and shaping the virtualization industry.

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
More Blogs from Wagner’s Ring
IBM and Cisco are working with Europe's largest port to reduce fuel consumption and other costs and improve safety.
In which we receive an alarming email from Oracle.
SD-WAN is about more than saving money – it also provides application delivery, insights and reliability. Find out more in this podcast sponsored by Citrix.
Platform is designed to enable enterprises to build big data analytics apps that move easily between public and private clouds.
Buying Evident.io extends Palo Alto's portfolio with API-based security capabilities and compliance automation.
Featured Video
From The Founder
John Chambers is still as passionate about business and innovation as he ever was at Cisco, finds Steve Saunders.
Flash Poll
Upcoming Live Events
September 12, 2018, Los Angeles, CA
September 24-26, 2018, Westin Westminster, Denver
October 9, 2018, The Westin Times Square, New York
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 6, 2018, London, United Kingdom
November 7-8, 2018, London, United Kingdom
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
All Upcoming Live Events
Hot Topics
T-Mobile to Play the Customer Care Card With Layer3 TV
Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018
Windstream Claims US SD-WAN Leadership
Carol Wilson, Editor-at-large, 8/9/2018
Roku's Free Streams Go Outside the Box
Jeff Baumgartner, Senior Editor, Light Reading, 8/9/2018
Layoffs at Ericsson's iconectiv
Ray Le Maistre, Editor-in-Chief, 8/10/2018
Should Orange Buy Vivendi?
Iain Morris, News Editor, 8/14/2018
Animals with Phones
When Your Cat Hijacks Your Tech Click Here
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

Like Us on Facebook
Twitter Feed