Cisco & Salesforce Ally on Workforce Productivity
News Wire Feed Light Reading 9/22/2016
SAN FRANCISCO -- Cisco (NASDAQ: CSCO) and Salesforce (NYSE: CRM), the Customer Success Platform and the world’s #1 CRM company, today announced a strategic alliance to enable business users to be more productive than ever before. The two companies will jointly develop and market solutions that join Cisco’s collaboration, IoT and contact center platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.
New integrations will include:
- Collaboration: Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. With this integration, joint customers will be able to communicate in real-time using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps.
- IoT Services: Cisco Jasper and the Salesforce IoT Cloud will integrate to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services. Cisco Jasper provides real-time visibility into launching, managing and monetizing IoT devices at every stage of their lifecycle. The Salesforce IoT Cloud connects billions of IoT events with Salesforce, unlocking insights from the connected world that empower anyone to take the right action, for the right customer, at the right time. Together, these solutions will empower companies to quickly and cost-effectively leverage billions of IoT data points to provide personalized, engaging experiences for customers, partners and employees. For example, a fleet of connected trucks with IoT devices managed by Cisco Jasper can seamlessly pass data to the Salesforce IoT Cloud. In the Salesforce IoT Cloud, the truck management company can build business logic to provide customers with real-time delivery updates or flag truck maintenance issues that need to be addressed.
- Customer Service: The two market leaders in customer service are teaming up to deliver a complete customer service solution, from communications infrastructure to an integrated, intelligent agent desktop experience. Cisco’s Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration and multichannel contact management. The Salesforce Service Cloud is the world’s #1 customer service app, providing agents with a 360-degree view of the customer to deliver fast, smart customer service. With these two solutions seamlessly integrating, companies will be able to manage call centers more efficiently.
Cisco Systems Inc. (Nasdaq: CSCO)
sponsor supplied content
eSIM is a critical digital transformation journey for Mobile Network Operators but they can’t do it aloneEducational Resources Archive
UPCOMING LIVE EVENTS
April 6-4, 2023, Virtual Event
April 25-27, 2023, Virtual Event
May 10, 2023, Virtual Event
May 15-17, 2023, Austin, TX
May 23, 2023, Digital Symposium
June 6-8, 2023, Digital Symposium
June 21, 2023, Digital Symposium
December 6-7, 2023, New York City
March 29, 2023 Will Your Open RAN Deployment Meet User Expectations?
March 29, 2023 Are Your Cable/Fixed/FTTX Customers Impacted by Outages?
March 30, 2023 Taking the next step with Wi-Fi 6E
April 4, 2023 RAN Evolution Digital Symposium - Day 1
April 6, 2023 RAN Evolution Digital Symposium - Day 2
April 11, 2023 5G, from connectivity pipe to Network-as-a-platform: A transformative approach to designing, deploying and operating Modern 5G multi-cloud networks from core-to-edge
April 12, 2023 B2B 5G: Lessons learned from Huawei’s path to monetization
April 12, 2023 Harnessing the Power of Location Data
April 20, 2023 SCTE® LiveLearning for Professionals Webinar™ Series: Getting A Fix on Fixed Wireless
April 20, 2023 13 Million DDoS Attacks – What You Need to Know
April 24, 2023 APAC Digital Symposium - Day One
April 26, 2023 Developing achievable SLAs for 5G Private NetworksWebinar Archive
PARTNER PERSPECTIVES - content from our sponsors
Embrace F5.5G and stride to Green 10Gbps By Kerry Doyle
How Carriers can Boost B2B Services Growth By Kerry Doyle
WBBA Director General: Creating a Roadmap for Broadband Advocacy By Pedro PereiraAll Partner Perspectives