Over 180 customers, partners, industry organizations, and analysts from around the world shared their experiences with digital intelligence transformation, as well as Huawei's innovations and best practices in ICT infrastructure operations. Huawei is committed to delivering value driven service solutions that cater to the unique needs of various industries, such as government, transportation, and electric power. At this session, Huawei launched Smart NOS 3.0, a professional solution specifically designed to ensure the stable and reliable operations of financial services.

Lucas Lu, President of Huawei ICT Assurance and Operations Services, addressed the session, pointed out that the rapid pace of digital intelligence transformation across industries, coupled with the continuous innovation of business models and the evolution of infrastructure towards a cloud-based, distributed, and intelligent architecture, presents significant challenges to O&M and operations. Specifically, he noted that two key challenges arise: Firstly, the increasing number of ICT devices deployed in core production systems creates a surge in O&M objects, making resource and device management, as well as full-link observability, increasingly complex. Secondly, network faults or application outages can have devastating consequences for core services and users, underscoring the need for reliable and efficient operations.

Lucas Lu, President of Huawei ICT Assurance and Operations Services

Huawei has been dedicated to investing in the research and development of innovative technologies. Huawei's ICT O&M and operation support services leverage the strengths of large and small models, and are continually improved through advancements in heterogeneous and multi-source data collection technologies and sophisticated fault prediction and analysis algorithms, ensuring that we consistently deliver services that meet customer expectations.

Simon Piff, Research Vice President of IDC Asia/Pacific

The adoption of AI in operations is gaining momentum, and we are witnessing substantial benefits as a result. Simon Piff, Research Vice President of IDC Asia/Pacific, provided valuable insights, highlighting that industries' key requirements for O&M are observability, analytics, and automation. The introduction of AI technologies will significantly enhance O&M capabilities in data collection, visualization, root cause analysis, trend analysis, and event correlation. IDC forecasts that AI-enabled automation will reduce manual operations by a staggering 70% by 2027. As AI-driven ICT operations become the future of digital infrastructure, businesses will become more resilient, cost-effective, and sustainable.

Kevin Ye, Director of Huawei Intelligent Operations Business Dept

Kevin Ye, Director of Huawei's Intelligent Operations Business Department, underscored Huawei's dedication to creating value-driven service solutions that meet the distinct needs of various industries, such as government, finance, transportation, and electric power. These solutions, encompassing experience improvement, industry O&M, and business operation support, aim to improve network experiences, ensure stable service operations, and enable value-driven operations in digital service scenarios. Kevin Ye also shared Huawei's ongoing research and exploration into innovative operations technologies, including heterogeneous and multi-source device management and data collection, full-stack observability enabled by digital twin technology, and cross-layer cloud-network fault demarcation based on a three-link view. In the realm of computing, Huawei is developing foundational technologies such as high-performance graph computing, intelligent computing digital twin, and fault graph model analysis. These innovations serve as the foundation for Huawei's MindOPS solution, a comprehensive solution that provides full-stack proactive O&M services for computing, network, and storage domains, as well as long-term stability assurance services for training jobs. As Huawei looks to the future, it plans to bolster its global partner system and work with partners to drive the exploration of digital and intelligent operations scenarios in various industries. This collaborative effort aims to ultimately safeguard the digital transformation of industries worldwide.

Wang Tao, Director of the e-Government Cloud Service Department of Nanjing Digital Governance Center, shared their experience with "Intelligent Governance Makes Cities Smarter." The next-generation e-Government cloud of Nanjing was built on a framework of "one cloud, one network, and one platform," with the objective of propelling the digital transformation of government and elevating governance levels and service efficiency. During the construction process, Nanjing e-Government Cloud collaborated with Huawei to implement a comprehensive, unified O&M management system. This integrated approach enabled the management of services across three critical dimensions: system, mechanism, and platform, ultimately leading to improved O&M efficiency.

Wang Rui, Deputy Secretary-General of Xinyang Municipal People's Government, presented the city's smart city program, work ideas, and success stories under the theme "Intelligent Operation Empowers Xinyang Urban Governance." Xinyang has developed a comprehensive "1-2-4-5" smart city system, featuring a single cloud platform, two centers, four applications, and five general applications. To enhance basic public services in both urban and rural areas, Xinyang employs informatization methods. Wang Rui stressed that sustained municipal social governance depends on long-term operations. By leveraging data analysis and mining, Xinyang aims to improve scenario-specific analysis capabilities, establish a robust operation mechanism, enable organizations to realize service value, strengthen governance capacity, and ultimately enhance citizen satisfaction.

As the session came to a close, Chi Genyuan, Deputy General Manager of Huawei Industry O&M and Smart NOS Domains, unveiled the Smart NOS 3.0 solution, a significant upgrade to the existing financial operation platform. Building on the foundation laid since 2020, this latest iteration addresses the O&M challenges arising from the adoption of distributed and cloud-native technologies, while also introducing full-stack service capabilities for data centers. Smart NOS 3.0 provides a comprehensive suite of features, including stable, timely, fast, excellent, efficient, and accurate service capabilities. It also offers architecture-centric O&M consulting services, talent training services, and O&M tools and platforms. The solution is designed to establish a one-stop, end-to-end O&M service system, guaranteeing the stable operations of financial customer networks and services.

Launch of Smart NOS 3.0

As industries continue to harness the power of digital intelligence transformation, Huawei remains steadfast in its commitment to pioneering innovation in the ICT operations service field, bolstering its core competitiveness, and delivering services that meet and surpass customer expectations, all while ensuring the long-term stability of customer services.