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Heavy Reading's 2024 5G AIOps Operator Survey
The Heavy Reading 2024 5G AIOPs operator survey provides the latest outlook on operator strategies for analytics, automation, and AI.
September 4, 2024
1 Min Read
This is the second year of the survey, and it focuses on how analytics and automation, supported by AI, will underpin 5G networks and service operations.
To support new 5G network and service capabilities requires dynamic service management to provide operators with insights and analysis across network domains, including business and operational support systems (BSS/OSS), provisioning, network operations, data centers, etc. AI and generative AI are central to the vision of next-generation network operations – this is known as AIOPs.
This report is based on an online questionnaire fielded to respondents in the Light Reading service provider database in June/July 2024. It was open only to employees of telecom operators with mobile networks.
The report covers:
AIOps adoption strategies
The impact of telco GenAI
Analytics and AI for networks, billing and the call center
AIOps maturity and timescales
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