SaaS provider is first win for Dell open networking solution with Cumulus network operating system.

October 8, 2014

1 Min Read

ROUND ROCK, Texas -- Dell today announced that Medallia, a global leader in Software-as-a-Service (SaaS) Customer Experience Management (CEM) solutions, has selected Dell’s Open Networking solutions to enable faster networking speeds and improve its customer experience. Medallia runs the Linux network operating system from Cumulus Networks on Dell Open Networking switches. The announcement demonstrates Dell’s capability as a leader in providing customers a choice of third-party operating systems to enable them to tailor networks for their specific application needs.

Medallia enables global brands to capture customer feedback across web, social, mobile, and contact center channels and deliver insights to improve the customer experience – all in real time. Medallia must process enormous amounts of data every second in order to give their customers complete visibility of the daily performance of their touch points, deliver actionable customer feedback, and resolve issues as they emerge. Medallia sought a more efficient approach to process data in real time with low latency, and selected Dell’s Open Networking for a fast, affordable and scalable solution.

Dell has achieved key momentum in open networking since it signed an agreement through which Dell offers Cumulus Linux network OS as an option for its Dell Networking S6000-ON and S4810-ON top-of-rack switches. This combined solution helps enterprises and service providers achieve holistic management and provisioning of the complete data center compute and networking environment, physical and virtual, and accelerate deployment of new applications while simplifying IT operations.

Dell Technologies (Nasdaq: DELL)

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