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Analysis of the shifts in customer engagement strategies being undertaken by communications service providers.
By Eryn Leavens, Special Features & Copy Editor, 10/12/2018
This week in our WiC roundup: How sexual harassment holds women back; California tech boards prepare for a shakedown; Bumble redefines tech company values; and more.
By Jack S. Burton, Principal, Broadband Success Partners, 10/8/2018
In this last of a three-blog series, we will explore the potential for cable operators and other broadband providers to work with their OTT and access rivals.
By Eryn Leavens, Special Features & Copy Editor, 10/5/2018
This week in our WiC roundup: Lyft's latest diversity report; a Gender Manifesto relapse; flexible work becomes a necessity; and more.
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By Carol Wilson, Editor-at-large, 10/3/2018
John Isch of Orange Business says businesses have differing requirements for understanding how telecom is changing.
By Eryn Leavens, Special Features & Copy Editor, 9/28/2018
This week in our WiC roundup: A new series shows the tech boom's consequences; our WiC event was a huge success; a sobering look at women's progress in STEM; and more.
By Jeff Baumgartner, Senior Editor, Light Reading, 9/26/2018
Spectrum Enterprise's Scott Fairchild says business service providers should borrow from the customer experience playbooks of Apple, Tesla and Bose.
By Iain Morris, International Editor, 9/24/2018
Vodafone's UK business is offering customer service agents the chance to retrain as coders, as an increasingly sophisticated chatbot takes over their jobs.
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By Eryn Leavens, Special Features & Copy Editor, 9/21/2018
This week in our WiC roundup: A majority female C-suite; avoiding another financial crisis; charitable donation allocation; and more.
By Paul Rainford, Assistant Editor, Europe, 9/14/2018
Also in today's EMEA regional roundup: Deutsche Telekom goes big in Bavaria; new MVNO targets hearing-loss sufferers; why telco customer experience (often) sucks.
By Eryn Leavens, Special Features & Copy Editor, 9/7/2018
This week in our WiC roundup: Lyft raises $1M for Girls Who Code; a knitted solar system steals our hearts; reimagining the childcare dilemma; and more.
By Kelsey Kusterer Ziser, Editor, 8/31/2018
During his keynote at Light Reading's NFV & Carrier SDN event in Denver next month, CenturyLink's Kevin McBride plans to address real-world challenges for service providers in monetizing and scaling the deployment of SDN/NFV and cloud technologies.
By Eryn Leavens, Special Features & Copy Editor, 8/31/2018
This week in our WiC roundup: Diversity vs. inclusion; custom suits raise confidence; female freelancers have a pay gap too; and more.
By Eryn Leavens, Special Features & Copy Editor, 8/24/2018
This week in our WiC roundup: Media access in Iran and India; Portland sees high rate of harassment; emerging industries make way for women; and more.
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Security Now
GreyEnergy Group Tied to Power Plant Attacks in Ukraine & Poland
Scott Ferguson, Managing Editor, Light Reading, 10/18/2018
Research from ESET has uncovered a new group called GreyEnergy, which appears to ...
Your People Can't Secure Your Network? Try Tier 0 Automation
Alan Zeichick, Principal Analyst, Camden Associates, 10/18/2018
Keeping up with modern security requirements requires a multi-prong approach. One ...
Broadband World News
Smart Home Residents Tend to Have Some Security Savvy
Alison Diana, Editor, Broadband World News, 10/18/2018
A study by Internet firewall vendor Cujo AI hints that residential IoT consumers ...
ADTRAN's 'Single Biggest EPON Award' Sets Stage for Growth
Alison Diana, Editor, Broadband World News, 10/17/2018
Networking vendor beats analysts estimates, in part due to new 10-Gig EPON deal ...
Telecom Innovators Video Showcase
Prime Reading
Light Reading's 2017 Survey of Women in Comms
Sarah Thomas , Director, Women in Comms , 9/18/2017
The results are in from Light Reading's first-of-its-kind survey, taking the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
Evaluating Juniper's Cloud CPE Solution
Ray Le Maistre , Editor-in-Chief , 6/29/2016
Light Reading commissioned independent test lab EANTC to evaluate Juniper's Cloud ...
Hall of Fame 2016: The Candidates
, 4/13/2016
The Light Reading team has deliberated over this year's Hall of Fame candidates, ...
CxO Spotlight - Executive Interviews
Eric Hutchinson's goals as CEO of Spirent are nothing if not ambitious. He is seeking to not only move the long-time testing and assurance vendor into a new strategic ...
Virtualization is a term the telecom industry has wrestled with for the past six years, since network functions virtualization (NFV) became a "thing," but it's time ...
Partner Perspectives - content from our sponsors
One Size Doesn't Fit All – Another Look at Automation for 5G
By Stawan Kadepurkar, Business Head & EVP, Hi-Tech, L&T Technology Services
Prepare Now for the 5G Monetization Opportunity
By Yathish Nagavalli, Chief Enterprise Architect, Huawei Software
Huawei Mobile Money: Improving Lives and Accelerating Economic Growth
By Ian Martin Ravenscroft, Vice President of BSS Solutions, Huawei
Dealer Agent Cloud – Empower Your Dealer & Agent to Excel
By Natalie Dorothy Scopelitis, Director of Digital Transformation, Huawei Software
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