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Key developments related to customer experience management (CEM) support systems and deployments.
By Carol Wilson, Editor-at-large, 10/5/2018
Cloud connections, not video or 5G, will be the global network operator's growth drive.
By Carol Wilson, Editor-at-large, 10/4/2018
In the second part of his CXO interview, Eric Hutchinson talks about AI, cybersecurity and the humanizing factor of the test company's strategic shift.
By Carol Wilson, Editor-at-large, 10/2/2018
Verizon's wireline unit is developing its own machine learning internally using open source tools and 'agile' development methods.
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By Paul Rainford, Assistant Editor, Europe, 10/2/2018
Also in today's EMEA regional roundup: Telia commits to 5G launch in early 2019; Sigfox grows its network; KPN's new hire; Orange lands in-flight connectivity deal.
By Iain Morris, International Editor, 9/24/2018
Vodafone's UK business is offering customer service agents the chance to retrain as coders, as an increasingly sophisticated chatbot takes over their jobs.
By Ray Le Maistre, Editor-in-Chief, 9/24/2018
Digital transformation is a complex challenge but one that will help service providers revitalize their businesses, as we found out at this year's Operations Transformation Forum (OTF) in Munich.
By Phil Harvey, US News Editor, 9/21/2018
Glenn Lurie, CEO of software platform provider Synchronoss Technologies, has his work cut out for him. He's helping carriers navigate several possible growth opportunities, like IoT, messaging and personal cloud services. Check out this interview where Lurie discusses the company's newest partnership with AT&T and new proof-of-concept with a blockchain-based mobile payments service.
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By Paul Rainford, Assistant Editor, Europe, 9/14/2018
Also in today's EMEA regional roundup: Deutsche Telekom goes big in Bavaria; new MVNO targets hearing-loss sufferers; why telco customer experience (often) sucks.
By Carol Wilson, Editor-at-large, 9/14/2018
New initiative at test system specialist aims at making company more of strategic partner, while promising to make 5G rollouts more cost-effective and faster.
By Ray Le Maistre, Editor-in-Chief, 9/3/2018
At the Operations Transformation Forum 2018, operators and industry experts explained how the shift to digital platforms and new operations processes are essential for 5G.
By Carol Wilson, Editor-at-large, 8/24/2018
New head of carrier's virtualization strategy is focused on making services more readily available at whatever edge they best fit.
By Jeff Baumgartner, Senior Editor, Light Reading, 8/23/2018
Says stitching Vewd OS to devices running the Android TV Operator Tier platform enables service providers to personalize and customize the UI and pre-load apps from outside the Google Play universe.
By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018
New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd.
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Security Now
Security Needs to Start Speaking the Language of Business
Scott Ferguson, Managing Editor, Light Reading, 10/16/2018
At the Gartner Symposium/ITXPO, upcoming security trends for the next year ...
Privacy & AI Changing the Digital Transformation Game
Scott Ferguson, Managing Editor, Light Reading, 10/16/2018
At Gartner's Symposium/ITXPO, analysts have come up with the term ...
Broadband World News
Coop Gives a Damn About Infrastructure
Alison Diana, Editor, Broadband World News, 10/16/2018
Beaver Creek Cooperative Telephone Co. needs to replace its legacy system with a ...
AT&T Suffering Service Outage in Dallas-Ft. Worth Area
Jeff Baumgartner, Senior Editor, Light Reading, 10/15/2018
Company says fire at facility caused by lightning strike is the culprit. Update: ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Eric Hutchinson's goals as CEO of Spirent are nothing if not ambitious. He is seeking to not only move the long-time testing and assurance vendor into a new strategic ...
Virtualization is a term the telecom industry has wrestled with for the past six years, since network functions virtualization (NFV) became a "thing," but it's time ...
Partner Perspectives - content from our sponsors
One Size Doesn't Fit All – Another Look at Automation for 5G
By Stawan Kadepurkar, Business Head & EVP, Hi-Tech, L&T Technology Services
Prepare Now for the 5G Monetization Opportunity
By Yathish Nagavalli, Chief Enterprise Architect, Huawei Software
Huawei Mobile Money: Improving Lives and Accelerating Economic Growth
By Ian Martin Ravenscroft, Vice President of BSS Solutions, Huawei
Dealer Agent Cloud – Empower Your Dealer & Agent to Excel
By Natalie Dorothy Scopelitis, Director of Digital Transformation, Huawei Software
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