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Key developments related to customer experience management (CEM) support systems and deployments.
By Carol Wilson, Editor-at-large, 2/23/2018
The millennial generation is having a big impact on how telecom needs to create and deliver services to small businesses, says the man leading CenturyLink's SMB efforts.
By Kelsey Kusterer Ziser, Editor, 2/16/2018
T-Mobile is accelerating automation of its customer service operations by deploying Tupl's Automated Customer Care Resolution (ACCR) tool, which utilizes artificial ...
By Carol Wilson, Editor-at-large, 2/15/2018
Automation of "products, processes and systems" is at the core of CenturyLink's future as it focuses on better customer experience and advanced network products, the ...
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By Paul Rainford, Assistant Editor, Europe, 1/31/2018
Also in today's EMEA regional roundup: Telenor Q4 profits up; KPN hit by drop in international wholesale traffic; Mtel opts for Amdocs for the "customer ...
By Sarah Thomas, Director, Women in Comms, 1/30/2018
Robotic processing automation (RPA) company Blue Prism is celebrating the close of its second fiscal year as a publicly listed company by raising £70 million (about ...
By Iain Morris, News Editor, 1/30/2018
A leaked US government proposal to "nationalize" 5G has been widely derided as far-fetched and unworkable. It is also "outdated," according to a follow-up report from ...
By Paul Rainford, Assistant Editor, Europe, 1/30/2018
Also in today's EMEA regional roundup: Ireland's Openet scores in the Philippines; say hello to Hoopo; Deutsche Telekom puts the joy into parking.
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By Stephane Bourque, Founder & CEO, Incognito Software, 1/22/2018
It's an exciting time in telecommunications. Over the past year, we have seen unprecedented acceleration in almost every area of high-speed data. Operators are ...
By Ray Le Maistre, Editor-in-Chief, 1/10/2018
After a somewhat catastrophic 2017, Synchronoss has made a good start to the new year, hiring an experienced, respected and well-known executive, Mary Clark, as its ...
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By Paul Rainford, Assistant Editor, Europe, 1/9/2018
Also in today's EMEA regional roundup: Altice hooks up with Amdocs; Arcep probes Orange's wholesale business; new proposals on "white space" networks.
By Sarah Thomas, Director, Women in Comms, 1/4/2018
It's the start of a new year, which means that everyone is making resolutions, many of which involve some kind of transformation. For communications service ...
By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 12/29/2017
The telecommunications industry is at a critical point. The role that communications service providers (CSPs) have played in accelerating digital business and ...
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 12/26/2017
NEW YORK, 11/30/2017 – In this interview, Broadband Success Partners' David Strauss reveals the results of an exclusive survey of cable business execs that he conducted for Light Reading.
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Enterprise Cloud News
Users Value Security Over Convenience – Finally
Mitch Wagner, Editor, Enterprise Cloud, 2/23/2018
Convenience is at last taking a back seat to security, according to an IBM study.
Amazon Launches Repository for Open Source Serverless Code
Mitch Wagner, Editor, Enterprise Cloud, 2/22/2018
Users and developers can share code for machine learning, image processing, ...
Telco Transformation
Videos: Sneak Peek of Huawei's 5G Vision
Sarah Thomas, Director, Women in Comms, 2/23/2018
Huawei previews its plans for 5G, including how artificial intelligence and the ...
Deutsche Telekom Demos 5G Interop in Germany
Sarah Thomas, Director, Women in Comms, 2/22/2018
Along with partners Huawei and Intel, Deutsche Telekom has proven out 5G ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
Amdocs to Acquire Vubiquity
Wednesday, January 31, 2018
Amdocs Reports Fiscal Q1
Tuesday, January 30, 2018
Light Reading's Leading Lights 2018 Awards Program Is Now Open for Submissions
Friday, January 26, 2018
Tele Columbus Selects Netcracker Billing Platform
Thursday, January 18, 2018
Tier 1 Cable Operator Selects Adara
Tuesday, October 10, 2017
Netscout Announces nGenius Business Analytics
Tuesday, September 19, 2017
Netcracker Lands RCN, Grande
Monday, September 18, 2017
Charter, Comcast, Cox Execs Speak at Cable-Tec Expo
Thursday, September 14, 2017
Amdocs Delivers New OSS/BSS Tech for Dish Business
Thursday, September 14, 2017
Tata Sky Deploys DataMiner
Tuesday, September 5, 2017
Mahindra Comviva to Acquire Emagine International
Friday, September 1, 2017
Evolving Systems to Acquire Lumata
Friday, August 18, 2017
BroadSoft Reports Q2
Tuesday, August 8, 2017
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The world of virtualization is struggling to wrench itself away from the claws of vendor lock-in, which runs counter to everything that NFV stands for.
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March 20-22, 2018, Denver Marriott Tech Center
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March 28, 2018, Kansas City Convention Center
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December 4-6, 2018, Lisbon, Portugal
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CxO Spotlight - Executive Interviews
I got to visit Nortel in Ottawa only after-the-fact. It was 2011, and Ciena had long since completed its acquisition of the Metro Ethernet Networks group, arguably ...
Rajeev Suri's master plan is on the verge of paying off, if the telecom market would only cooperate.
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

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21st Century Networking? Welcome to the Lock-In
Steve Saunders, Founder, Light Reading, 2/20/2018
How Long Before We Hit Peak MWC?
Iain Morris, News Editor, 2/23/2018
Stakes Run High for Tivo in Comcast Suit
Mari Silbey, Senior Editor, Cable/Video, 2/20/2018
AT&T Reveals Initial 5G Cities
Dan Jones, Mobile Editor, 2/21/2018
Sling TV Soars at Dish's Expense
Alan Breznick, Cable/Video Practice Leader, Light Reading, 2/21/2018
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