Customer Experience Management (CEM) news, analysis and opinion

Subscribe to Newsletter

About Us

Advertise with us

Mobile Site

Key developments related to customer experience management (CEM) support systems and deployments.

OSS/BSS / Customer Experience Management (CEM)


News & Views Most Popular Broadband World Forum: What's Beyond the Fiber? By Ray Le Maistre, Editor-in-Chief, 10/17/2019 I've been in Amsterdam this week at the annual Broadband World Forum event – here's what sunk into my grey matter. Post a Comment Ciena Agrees to Buy Centina, Keeps Kicking OSS By Phil Harvey, US Bureau Chief, 10/3/2019 Ciena's latest acquisition is another piece of a larger back office puzzle for carriers, but the vendor said it's not aiming to become the new OSS stack. Post a Comment ETSI Tackles AI Security By Ray Le Maistre, Editor-in-Chief, 10/2/2019 New specification group at ETSI is 'exceptionally important,' says industry analyst. Post a Comment Advertisement Deconstructing the Telco Cloud By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 9/4/2019 The term 'telco cloud' is used often, but it can mean different things to different people. Post a Comment Guavus Takes Jio's Big Data Challenge By Phil Harvey, US Bureau Chief, 8/22/2019 Jio's competitive market, fast growth and expanding customer base present some interesting machine learning and analytics challenges for Guavus, its newly announced analytics partner. Post a Comment T-Mobile Resolves Video Throttling Issue Amid Another PR Dustup By Mike Dano, Editorial Director, 5G & Mobile Strategies, 8/21/2019 T-Mobile acknowledged that it recently resolved an issue affecting its video-throttling practice, a situation that arises amid a renewed debate around wireless operators' network-management efforts. Post a Comment Podcast: Where Does OTT TV Go Now? By Phil Harvey, US Bureau Chief, 8/16/2019 It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it. Post a Comment Advertisement How Airtel Sri Lanka Revamped Its BSS By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/7/2019 For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement. Post a Comment Podcast: The Fast-Moving World of SD-WAN By Phil Harvey, US Bureau Chief, 7/30/2019 Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers. Post a Comment ONAP 'Dublin' Lightens Network Orchestration By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019 The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation. Post a Comment Podcast: Parsing Data & Sharing Poles in Smart Cities By Phil Harvey, US Bureau Chief, 7/9/2019 US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels. Post a Comment Cybereason Details Operation Soft Cell: A Telco Security Disaster By Phil Harvey, US Bureau Chief, 6/25/2019 Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government. Post a Comment 5G Could Usher in New Era of Mobile Cloud By Richard Piasentin, Chief Marketing and Chief Strategy Officer, Accedian, 6/21/2019 Telecom operators need to take control of the customer experience to really benefit from 5G. Post a Comment CenturyLink's No Sweat Approach to AI By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 6/4/2019 US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome. Post a Comment Sprint Goes Loco for 'Low Code' By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019 Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster. Post a Comment Nibbles From Nice: Don't Mention the 'T' Word By Ray Le Maistre, Editor-in-Chief, 5/15/2019 DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera. Post a Comment 5G Potential Is All in the Timing By Stephen Lawson, 5/10/2019 The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict. Post a Comment Leading Lights 2019 Finalists: Outstanding Digital Enablement Vendor By Ray Le Maistre, Editor-in-Chief, 5/5/2019 LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category. Post a Comment Eurobites: Telenor Buys DNA for Finnish Foray By Paul Rainford, Assistant Editor, Europe, 4/9/2019 Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention. Post a Comment Putting AI to Work With Hardhats By Alan Breznick, Cable/Video Practice Leader, Light Reading, 4/1/2019 Blitzz CEO Rama Sreenivasan explains how his startup uses AI and augmented reality to help cable technicians resolve customer service problems in the field. Post a Comment More Stories \| News & Views Archive News & Views Archive Newsfeed - industry press releases, curated by our editors Sweepr Rakes In $9M 'A' Round Wednesday, October 9, 2019 U Mobile Overhauls Its BSS With Whale Cloud Tuesday, September 24, 2019 Incognito Gets Proactive With Service Quality Measurement Monday, September 16, 2019 AirTies Enhances Cloud-Powered Home WiFi Platform Thursday, September 5, 2019 Cisco Makes Acquisition to Boost CEM Monday, August 26, 2019 Nuance Revs Up Brainy AI for Smart Speakers, Virtual Assistants Wednesday, July 10, 2019 ONAP 'Dublin' Boosts Scaleability, 5G & Deployment Tuesday, July 9, 2019 Evergent, Synamedia Team on Video Monetization Tuesday, May 21, 2019 ORS Group Picks Oracle for Content Delivery Tuesday, May 14, 2019 Asian Telco Circles.Life Taps Oracle for Monetization Tuesday, May 14, 2019 Oracle Helps CSPs Launch New Services Tuesday, May 14, 2019 More Newsfeeds		Security Now What's New in the EU Security Market Oliver Schonschek, Security Now News Analyst, 10/18/2019 This October we visited the trade fair it-sa, which counts as one of the more ... (1 Comment) Unit 42 Finds the First Cryptojacking Docker Container Larry Loeb, Author, 10/17/2019 Palo Alto Network's Unit 42 has found the first cryptocurrency miner malware that ... (0) GO TO Security Now Broadband World News BBWN Bites: Connecting Africa to Cost $100B – World Bank Report Alison Diana, Editor, Broadband World News, 10/18/2019 Also today, Sparklight Business brightens enterprise WiFi, Eir bites into Apple ... (0) BBWN Bites: Builders Toss Nest Out of New Properties Alison Diana, Editor, Broadband World News, 10/17/2019 Also today, Tele2 reports earnings, pay-TV rises in Spain, India's government ... (0) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase Network Rising: DriveNets Adapts Hyperscaler Approach to ... New 5G Network Security Threats Sigma Systems at Digital Transformation World 2019 Ciena Talks Converged Interconnect Networks at Cable ... Red Hat Enterprise Linux: A Secure Foundation for the ... Viasat: Connecting the Unconnected LotusFlare: Awesome Digital Experiences to Drive Growth Source Photonics CEO: Vertical Integration & Lean Models ... MobiledgeX: Who Benefits From Edge Computing? Why Is 5G Different? VMware Service Assurance: Reducing Operational ... Architect Digital-Ready Infrastructures Using SDN & NFV Accenture 5G Acceleration Services at Mobile World ... PacketFabric: Leading the Way in Highly Scalable Network ... Accenture 5G Acceleration Services at Mobile World ... Semtech: LoRa Technology Enabling Proven, Flexible IoT ... Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading How Radcom's Pricing Model Is Set to Disrupt the Market Ray Le Maistre , Editor-in-Chief , 2/7/2018 Radcom's VNF pricing model looks set to excite network operators and drain the ... (5 comments) Calix Gambles on a Software-Defined Reboot Carol Wilson , Editor-at-large , 6/28/2017 Having invested big bucks to become a software company, Calix seems poised for a ... (0) US Giants Carve Out Role in the Industrial IoT Sarah Thomas , Director, Women in Comms , 2/2/2016 AT&T and Verizon are taking different approaches to the Industrial Internet of ... (4 comments) Leading Lights 2015: The Finalists Ray Le Maistre , Editor-in-Chief , 5/7/2015 Light Reading is proud to announce the finalists for this year's Leading Lights ... (0) All Prime Reading

Educational Resources

sponsor supplied content

SmartPCC: A Real-Time, Closed-Loop Profit Engine for MBB

Educational Resources Archive

CxO Spotlight - Executive Interviews

10/16/2019

Juniper CTO Talks About the Company's 5G Aspirations

When Bikash Koley jumped ship from Google to become the CTO of Juniper Networks in mid-2017, it was considered quite a win for the networking firm. Koley, who had ...