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Key developments related to customer experience management (CEM) support systems and deployments.
By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018
New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd.
By Dan Jones, Mobile Editor, 8/15/2018
T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/8/2018
With the use of microservices and AI, AT&T is looking to speed up and change the processes that will ultimately help it transform its network operations and become more efficient.
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By Carol Wilson, Editor-at-large, 8/2/2018
Veteran test and measurement firm seeks more strategic role in service assurance, 5G rollouts and cybersecurity.
By Carol Wilson, Editor-at-large, 7/24/2018
Service assurance software company to provide continuous network data and analytics for smarter IBM analytics to CSPs.
By Carol Wilson, Editor-at-large, 7/12/2018
In second of a two-part series, Jennifer Artley, president of BT Americas, says her company is engaged with customers in significantly different ways as it brings cloud-based UC and SD-WAN to market.
By Carol Wilson, Editor-at-large, 6/20/2018
The short answer is 'no' but they can make the customer service process less painful.
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By Sarah Thomas, Director, Women in Comms, 6/20/2018
Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
By Ray Le Maistre, Editor-in-Chief, 6/18/2018
Ambitious software-only messaging and mobile core applications specialist targets major equipment vendors as it aims to become a billion-dollar business within four years.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 6/13/2018
Several major European cablecos are now rolling out or at least prepping for D3.1, following the broad rollouts in the US.
By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 6/11/2018
Here's how CSPs can inject ubiquitous connectivity to achieve growth in the enterprise space.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 5/29/2018
Spectrum Enterprise chief Phil Meeks spells out how his cable unit is addressing the connectivity and customer experience needs of businesses.
By Light Reading, 5/29/2018
CenturyLink's VP of Network Virtualization, James Feger, looks at how the shift towards a software-centric network model and the automation of manual processes is impacting network operations.
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Security Now
Congressional Campaign Websites Vulnerable to Attack, Say Researchers
Jeffrey Burt, Editor & Journalist, 8/17/2018
Researchers presented a study at DEF CON that showed that a third of ...
Check Point: Fax Machines, Networks Vulnerable to Attack
Jeffrey Burt, Editor & Journalist, 8/17/2018
Researchers for the cybersecurity company found a way to exploit vulnerabilities ...
Broadband World News
Managed Security Forges Trusted Advisor Relationship
Alison Diana, Editor, Broadband World News, 8/17/2018
By combining physical and virtual security of software and Internet of Things ...
Cablecos Add 585K New Broadband Subs in Q2
Alison Diana, Editor, Broadband World News, 8/16/2018
Between April and June, the largest seven cable operators in the US saw 585,000 ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
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Intel Capital Diversity Fund
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CxO Spotlight - Executive Interviews
If people rattled when they shook their heads, the hotel ballroom following Dave Schaeffer's presentation at the 1999 OptiCon would have sounded like preschool maraca ...
Like many other service providers, BT is looking to software-defined WAN services and cloud-based unified communications to deliver the flexibility for which ...
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John Chambers is still as passionate about business and innovation as he ever was at Cisco, finds Steve Saunders.
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October 9, 2018, The Westin Times Square, New York
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 6, 2018, London, United Kingdom
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November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
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Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

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Hot Topics
T-Mobile to Play the Customer Care Card With Layer3 TV
Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018
Australia Could Open 5G Door to Huawei
Robert Clark, 8/16/2018
Video Navigation Gets an AI Assist
Jeff Baumgartner, Senior Editor, Light Reading, 8/16/2018
Eurobites: Deutsche Telekom Pulls Out of Iran
Iain Morris, International Editor, 8/17/2018
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