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Key developments related to customer experience management (CEM) support systems and deployments.

OSS/BSS / Customer Experience Management (CEM)


News & Views Most Popular Podcast: Where Does OTT TV Go Now? By Phil Harvey, US Bureau Chief, 8/16/2019 It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it. Post a Comment How Airtel Sri Lanka Revamped Its BSS By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/7/2019 For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement. Post a Comment Podcast: The Fast-Moving World of SD-WAN By Phil Harvey, US Bureau Chief, 7/30/2019 Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers. Post a Comment Advertisement ONAP 'Dublin' Lightens Network Orchestration By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019 The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation. Post a Comment Podcast: Parsing Data & Sharing Poles in Smart Cities By Phil Harvey, US Bureau Chief, 7/9/2019 US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels. Post a Comment Cybereason Details Operation Soft Cell: A Telco Security Disaster By Phil Harvey, US Bureau Chief, 6/25/2019 Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government. Post a Comment 5G Could Usher in New Era of Mobile Cloud By Richard Piasentin, Chief Marketing and Chief Strategy Officer, Accedian, 6/21/2019 Telecom operators need to take control of the customer experience to really benefit from 5G. Post a Comment Advertisement CenturyLink's No Sweat Approach to AI By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 6/4/2019 US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome. Post a Comment Sprint Goes Loco for 'Low Code' By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019 Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster. Post a Comment Nibbles From Nice: Don't Mention the 'T' Word By Ray Le Maistre, Editor-in-Chief, 5/15/2019 DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera. Post a Comment 5G Potential Is All in the Timing By Stephen Lawson, 5/10/2019 The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict. Post a Comment Leading Lights 2019 Finalists: Outstanding Digital Enablement Vendor By Ray Le Maistre, Editor-in-Chief, 5/5/2019 LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category. Post a Comment Eurobites: Telenor Buys DNA for Finnish Foray By Paul Rainford, Assistant Editor, Europe, 4/9/2019 Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention. Post a Comment Putting AI to Work With Hardhats By Alan Breznick, Cable/Video Practice Leader, Light Reading, 4/1/2019 Blitzz CEO Rama Sreenivasan explains how his startup uses AI and augmented reality to help cable technicians resolve customer service problems in the field. Post a Comment Why Cable Automation Is Taking Off By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/29/2019 Broadband Success Partners' David Strauss shares highlights of his firm's fresh research about the cable industry's growing forays into network automation. Post a Comment Wooing the Video Customers of Tomorrow By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/25/2019 Consumers are increasingly seeking simple, easily searchable and personalized viewing experiences anywhere, everywhere and all in one place. Post a Comment Surf, Try, Then Buy: Verizon, Deloitte Connect Online & In-Store Shopping By Phil Harvey, US Bureau Chief, 3/12/2019 As 5G and foldable phones come to market, browsing online and then trying stuff out in a store might become an even more critical way to buy new technology. Deloitte Consulting's Julie Miller and Verizon's John Walker explain why. Post a Comment MWC19: A Soft Embrace for the Public Cloud By Ray Le Maistre, Editor-in-Chief, 3/5/2019 The big noise in Barcelona was, of course, anything and everything to do with 5G, but in the background there were signs that some companies are embracing the potential of the public cloud as they determine their next-generation technology and services strategies. Post a Comment Podcast: Let's Not Talk About 5G at MWC19 By Phil Harvey, US Bureau Chief, 3/1/2019 The Light Reading podcast, in video form, from the InterDigital booth at MWC19 in Barcelona. Phil 'Captain Jetlag' Harvey and Ray Le Maistre discuss telco business models and how the industry is changing, even without ubiquitous 5G. Post a Comment Telefónica's Brazil Biz Shows Off Slinky Aura Skills By Ken Wieland, contributing editor, 2/26/2019 Vivo's push on AI-powered customer management platform gains traction. Post a Comment More Stories \| News & Views Archive News & Views Archive Newsfeed - industry press releases, curated by our editors Nuance Revs Up Brainy AI for Smart Speakers, Virtual Assistants Wednesday, July 10, 2019 ONAP 'Dublin' Boosts Scaleability, 5G & Deployment Tuesday, July 9, 2019 Evergent, Synamedia Team on Video Monetization Tuesday, May 21, 2019 ORS Group Picks Oracle for Content Delivery Tuesday, May 14, 2019 Asian Telco Circles.Life Taps Oracle for Monetization Tuesday, May 14, 2019 Oracle Helps CSPs Launch New Services Tuesday, May 14, 2019 Kaltura & 3SSTeam on Personalized Cloud TV Services Thursday, March 21, 2019 WOW Picks Nrby to Improve Field Ops Monday, February 25, 2019 CSG Does More for Atlantic Broadband Thursday, February 21, 2019 Veteran Media Execs Join Ssimwave Tuesday, February 12, 2019 Altice USA Adds Amdocs to Mobile Tech Plan Tuesday, February 5, 2019 MDS Global Lands Deal With Mexican MVNO Tuesday, February 5, 2019 More Newsfeeds		Security Now Fintech Startups Get Sloppy With Application Security Larry Loeb, Author, 8/20/2019 Some startups need to shape up or ship out. (0) New Industry Drives Renewed Interest in Embedded Security Larry Loeb, Author, 8/20/2019 Hardware for security may just get hot. (0) GO TO Security Now Broadband World News ADTRAN CEO Tom Stanton Q&A: All Access All the Time Alison Diana, Editor, Broadband World News, 8/21/2019 In a one-on-one interview with Broadband World News, ADTRAN Chairman and CEO Tom ... (0) Why FTTH May Trump Fiber Deep for Cable Alan Breznick, Cable/Video Practice Leader, Light Reading, 8/20/2019 In a provocative new BBWN webinar, Broadband Success Partners' Jack Burton will ... (0) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase New 5G Network Security Threats Sigma Systems at Digital Transformation World 2019 Ciena Talks Converged Interconnect Networks at Cable ... Red Hat Enterprise Linux: A Secure Foundation for the ... Viasat: Connecting the Unconnected LotusFlare: Awesome Digital Experiences to Drive Growth Source Photonics CEO: Vertical Integration & Lean Models ... MobiledgeX: Who Benefits From Edge Computing? Why Is 5G Different? VMware Service Assurance: Reducing Operational ... Architect Digital-Ready Infrastructures Using SDN & NFV Accenture 5G Acceleration Services at Mobile World ... PacketFabric: Leading the Way in Highly Scalable Network ... Accenture 5G Acceleration Services at Mobile World ... Semtech: LoRa Technology Enabling Proven, Flexible IoT ... Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading How Radcom's Pricing Model Is Set to Disrupt the Market Ray Le Maistre , Editor-in-Chief , 2/7/2018 Radcom's VNF pricing model looks set to excite network operators and drain the ... (5 comments) Calix Gambles on a Software-Defined Reboot Carol Wilson , Editor-at-large , 6/28/2017 Having invested big bucks to become a software company, Calix seems poised for a ... (0) US Giants Carve Out Role in the Industrial IoT Sarah Thomas , Director, Women in Comms , 2/2/2016 AT&T and Verizon are taking different approaches to the Industrial Internet of ... (4 comments) Leading Lights 2015: The Finalists Ray Le Maistre , Editor-in-Chief , 5/7/2015 Light Reading is proud to announce the finalists for this year's Leading Lights ... (0) All Prime Reading

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CxO Spotlight - Executive Interviews

8/20/2019

Three CEO: We'd Rather Take Huawei Risk Than Miss 5G Rewards

Three UK has just launched a major 5G-led assault on the living room. If all goes to plan, the smallest of the country's four mobile network operators will emerge ...