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Key developments related to customer experience management (CEM) support systems and deployments.
By Phil Harvey, US News Editor, 3/12/2019
As 5G and foldable phones come to market, browsing online and then trying stuff out in a store might become an even more critical way to buy new technology. Deloitte Consulting's Julie Miller and Verizon's John Walker explain why.
By Ray Le Maistre, Editor-in-Chief, 3/5/2019
The big noise in Barcelona was, of course, anything and everything to do with 5G, but in the background there were signs that some companies are embracing the potential of the public cloud as they determine their next-generation technology and services strategies.
By Phil Harvey, US News Editor, 3/1/2019
The Light Reading podcast, in video form, from the InterDigital booth at MWC19 in Barcelona. Phil 'Captain Jetlag' Harvey and Ray Le Maistre discuss telco business models and how the industry is changing, even without ubiquitous 5G.
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By Ken Wieland, contributing editor, 2/26/2019
Vivo's push on AI-powered customer management platform gains traction.
By Phil Harvey, US News Editor, 2/7/2019
T-Mobile is giving its customers a free taco every week. Should it also give them a roll of toilet paper? Also, and completely unrelated, what if Huawei does invent a must-have device for 5G networks – and we can't buy it in the US?
By Jeff Baumgartner, Senior Editor, Light Reading, 1/31/2019
New options and 'market factors' lead to decision to shut down UltraViolet as studio-backed Movies Anywhere service gains traction with digital retailers and pay-TV operators.
By Ray Le Maistre, Editor-in-Chief, 1/23/2019
In line with the strategy of its parent, Telefónica's UK operation is looking for ways to introduce more automated processes and boost customer satisfaction, a combination that lead it to deploy Nokia's Service Operation Center (SOC) system.
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By Alan Breznick, Cable/Video Practice Leader, Light Reading, 1/23/2019
In a comprehensive new study conducted for Incognito Software Systems, Heavy Reading finds that communications service providers must implement new OSS strategies to support their next-generation fiber-based services.
By Paul Rainford, Assistant Editor, Europe, 1/16/2019
Also in today's EMEA regional roundup: Turk Telekom tests Nokia's machine-learning technology for 5G; Orange and Groupama form home surveillance JV; reversal of fortune for Qualcomm in German court.
By Phil Harvey, US News Editor, 1/2/2019
A 'bonkers' network management card had too much eggnog and caused a wave of service outages, including 9-1-1 service, in several states for several days during the last week of 2018.
By Jeff Baumgartner, Senior Editor, Light Reading, 12/19/2018
Kyrio has turned Go2Broadband service locator into a digital, hyperlocal service locator for cable resellers with plans to extend that capability to other service-oriented industries.
By Jeff Baumgartner, Senior Editor, Light Reading, 12/7/2018
Cloud-powered video platform is in 'extended trial period' with hotels, with more business- and sports-venue deployment models in the works.
By Paul Rainford, Assistant Editor, Europe, 12/6/2018
Also in today's EMEA regional roundup: Huawei finds solace in Portugal; French fiber pushes on; Colt expands in central and eastern Europe; VEON's new man in Ukraine; Nokia gets busy in China and Brazil.
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Security Now
Facebook Exposes Millions of Unencrypted User Passwords
Larry Loeb, Author, 3/22/2019
It's an internal matter – but it could affect millions of the social ...
FIN7 Resurfaces With New Malware Techniques
Larry Loeb, Author, 3/22/2019
The FIN7 group of cyber criminals is still going strong.
Broadband World News
ISP Opinion: Bring Back Net Neutrality Now
3/22/2019
Shrihari Pandit, president and CEO of 24-year-old Stealth Communications, shares ...
CSPs Plug in to Electric SaaS with Shields Energy Solution
Alison Diana, Editor, Broadband World News, 3/21/2019
Shields Energy's cloud-based IoT subscription service monitors power usage for ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
The path to 5G networks requires service providers and their technology suppliers change how they operate, but not all at once. They need to understand how and where ...
Ericsson isn't shy about how big of an opportunity it sees in Industrial IoT. And, following a few years of restructuring and tightening its focus, Ericsson now takes ...
Partner Perspectives - content from our sponsors
Huawei Shows 5G in Action at MWC
By Ken Wieland, for Huawei
Huawei Heats Up Microwave for 5G Backhaul
By Ken Wieland, for Huawei
Huawei Services Bring the Best 5G Into Reality
By Steven Wu, President of Consulting & Service Solution Sales Dept., Carrier BG, Huawei
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