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Key developments related to customer experience management (CEM) support systems and deployments.
By Mitch Wagner, Executive Editor, Light Reading, 11/16/2018
Orange Business Services is working with several vendors to develop multivendor SD-WAN expertise and counting on MEF application programming interfaces and definitions for SD-WAN to enable a single portal for its SD-WAN offering, says Franck Morales, vice president of marketing of connectivity services for Orange Business Services. In addition, its SD-WAN service will be built on four other pillars: native cloud connectivity, best-of-breed security, global services and future-proof solution.
By Kelsey Kusterer Ziser, Editor, 11/8/2018
Satya Parimi of Spectrum Enterprise, says managed SD-WAN services are coming shortly following trials that revealed the complexity of deploying this new service.
By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 11/5/2018
Why CSPs should adopt an omni-channel approach to improve the customer experience and regain their competitive advantage
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By Carol Wilson, Editor-at-large, 10/31/2018
MEF18 demo shows policy-driven dynamic services over multi-carrier networks
By Kelsey Kusterer Ziser, Editor, 10/24/2018
Colt's Mirko Voltolini explains where the operator has seen success with its On Demand service platform, but also addresses why the traditional service delivery model still has staying power.
By Jeff Baumgartner, Senior Editor, Light Reading, 10/18/2018
Comcast says speed is still key, but emphasis is shifting to whole-home connectivity, control and the broader consumer experience.
By Paul Rainford, Assistant Editor, Europe, 10/18/2018
Also in today's EMEA regional roundup: Com Hem socked by Boxer under-performance; Samsung buys Spanish AI startup; KPN invests in CUJO; Colt tunes in to blockchain for LSO Sonata.
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By Carol Wilson, Editor-at-large, 10/5/2018
Cloud connections, not video or 5G, will be the global network operator's growth drive.
By Carol Wilson, Editor-at-large, 10/4/2018
In the second part of his CXO interview, Eric Hutchinson talks about AI, cybersecurity and the humanizing factor of the test company's strategic shift.
By Carol Wilson, Editor-at-large, 10/2/2018
Verizon's wireline unit is developing its own machine learning internally using open source tools and 'agile' development methods.
By Paul Rainford, Assistant Editor, Europe, 10/2/2018
Also in today's EMEA regional roundup: Telia commits to 5G launch in early 2019; Sigfox grows its network; KPN's new hire; Orange lands in-flight connectivity deal.
By Iain Morris, International Editor, 9/24/2018
Vodafone's UK business is offering customer service agents the chance to retrain as coders, as an increasingly sophisticated chatbot takes over their jobs.
By Ray Le Maistre, Editor-in-Chief, 9/24/2018
Digital transformation is a complex challenge but one that will help service providers revitalize their businesses, as we found out at this year's Operations Transformation Forum (OTF) in Munich.
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Security Now
BlackBerry Acquiring Security & AI Firm Cylance for $1.4B
Scott Ferguson, Managing Editor, Light Reading, 11/16/2018
BlackBerry is continuing to move away from its smartphone legacy with the ...
Magecart Attacks Proving Persistent Problem for Online Retailers
Scott Ferguson, Managing Editor, Light Reading, 11/16/2018
A research report shows that one in five sites targeted by a Magecart attack ...
Broadband World News
Fujitsu's Rundberget Talks Frankly About Open Source
Alison Diana, Editor, Broadband World News, 11/16/2018
Kirsten Rundberget, open strategy lead at Fujitsu Network, discusses the ...
Cable Business Services: Going Vertical to Keep Growing
Alison Diana, Editor, Broadband World News, 11/15/2018
Cable operators must know their enterprise strategy and play to their strengths ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
As an extension to DOCSIS 3.1, Full Duplex DOCSIS (FDX) will put cable operators in position to deliver symmetrical gigabit speeds over their widely deployed HFC ...
Eric Hutchinson's goals as CEO of Spirent are nothing if not ambitious. He is seeking to not only move the long-time testing and assurance vendor into a new strategic ...
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