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Key developments related to customer experience management (CEM) support systems and deployments.
By Carol Wilson, Editor-at-large, 6/20/2018
Digital transformation won't soon end the common use of annoying interactive voice response (IVR) technology to provide customer service, but a new survey by ...
By Sarah Thomas, Director, Women in Comms, 6/20/2018
Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
By Ray Le Maistre, Editor-in-Chief, 6/18/2018
LONDON -- 5G World Summit -- With a hefty portion of the communications sector's messaging system market already under its belt, Mavenir is seeking to build its ...
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By Alan Breznick, Cable/Video Practice Leader, Light Reading, 6/13/2018
COLOGNE, Germany -- ANGA COM -- Following in the gigabit footsteps of their North American counterparts, several major European cable operators are now deploying the ...
By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 6/11/2018
Over the past few months and even years, it has become the norm for business leaders to worry about the state of the communications industry and its future health. To ...
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 5/29/2018
Spectrum Enterprise chief Phil Meeks spells out how his cable unit is addressing the connectivity and customer experience needs of businesses.
By Light Reading, 5/29/2018
CenturyLink's VP of Network Virtualization, James Feger, looks at how the shift towards a software-centric network model and the automation of manual processes is impacting network operations.
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By Paul Rainford, Assistant Editor, Europe, 5/21/2018
Also in today's EMEA regional roundup: EE goes with Ericsson for subscriber analytics; du catches 5G fever; EU measures digital progress; Sky opens innovation center ...
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By Sarah Thomas, Director, Women in Comms, 5/21/2018
AUSTIN -- BIG Communications Event -- It's still a challenge to find women for leadership roles in Silicon Valley, according to Matrixx Software's Jennifer ...
By Light Reading, 5/18/2018
At BCE 2018, Reliance Jio's president of Network, Global Strategy and Service Development, Mathew Oommen, describes how the operator has transformed the nature of mobile service delivery with its greenfield 4G network and, in doing so, changed the communications landscape in what is the second-biggest services market in the world.
By Gary Miles, Chief Marketing Officer, Amdocs, 5/14/2018
It was back in 1996 when Bill Gates wrote his famous essay, "Content is King," saying, "Content is where I expect much of the real money will be made on the ...
By Ray Le Maistre, Editor-in-Chief, 5/12/2018
Digital transformation is the bedrock of many telco strategies, which is why so many companies take great care and attention when entering the Outstanding Digital ...
By Mitch Wagner, Executive Editor, Light Reading, 5/3/2018
Private companies enjoy freedom to focus on customer satisfaction and long-term results, not driven by the cruel quarterly cycles of equities markets. This year we're ...
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Security Now
Phishing Attacks Are Increasing & Gaining in Sophistication
Scott Ferguson, Managing Editor, Light Reading, 6/25/2018
Reports from Palo Alto Networks and Barracuda Networks show that different types ...
Adware & Cryptomining Remain Top Enterprise Security Threats
Larry Loeb, Author, 6/25/2018
New research from Morphisec Labs finds that adware remains a consistent if ...
Broadband World News
Google in 'The Case of the Minimal Microtrenching'
Alison Diana, Editor, Broadband World News, 6/22/2018
Savings money on micro trenching doesn't count if you have to come back and pay ...
Frontier CFO Resigns, Stock Price Drops
Alison Diana, Editor, Broadband World News, 6/21/2018
With the resignation of R. Perley McBride, Frontier stock drops to lowest point ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
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Intel Capital Diversity Fund
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CxO Spotlight - Executive Interviews
Reliance Jio's Mathew Oommen discusses the market reality and motivation behind one of India's most incredible mobile networks.
OTTAWA -- The telecom industry is moving toward autonomous networks, but Ciena says it is taking a different approach. As a supplier of optical, packet and software ...
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From The Founder
John Chambers is still as passionate about business and innovation as he ever was at Cisco, finds Steve Saunders.
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A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

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Hot Topics
Telco Job Prospects Go From Bad to Worse
Iain Morris, News Editor, 6/22/2018
Larry Ellison Laughed at the Cloud, Now the Cloud Is Laughing Back
Mitch Wagner, Executive Editor, Light Reading, 6/20/2018
CableLabs: New Optical Spec Almost Here
Alan Breznick, Cable/Video Practice Leader, Light Reading, 6/18/2018
Colt Invests in US Network, Bigs Up Its Global Appeal
Ray Le Maistre, Editor-in-Chief, 6/19/2018
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