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Key developments related to customer experience management (CEM) support systems and deployments.
By Phil Harvey, US Bureau Chief, 8/16/2019
It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/7/2019
For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement.
By Phil Harvey, US Bureau Chief, 7/30/2019
Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers.
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By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019
The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation.
By Phil Harvey, US Bureau Chief, 7/9/2019
US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels.
By Phil Harvey, US Bureau Chief, 6/25/2019
Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government.
By Richard Piasentin, Chief Marketing and Chief Strategy Officer, Accedian, 6/21/2019
Telecom operators need to take control of the customer experience to really benefit from 5G.
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By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 6/4/2019
US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome.
By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019
Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster.
By Ray Le Maistre, Editor-in-Chief, 5/15/2019
DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera.
By Stephen Lawson, 5/10/2019
The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict.
By Ray Le Maistre, Editor-in-Chief, 5/5/2019
LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category.
By Paul Rainford, Assistant Editor, Europe, 4/9/2019
Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention.
Newsfeed - industry press releases, curated by our editors
Security Now
Fintech Startups Get Sloppy With Application Security
Larry Loeb, Author, 8/20/2019
Some startups need to shape up or ship out.
New Industry Drives Renewed Interest in Embedded Security
Larry Loeb, Author, 8/20/2019
Hardware for security may just get hot.
Broadband World News
ADTRAN CEO Tom Stanton Q&A: All Access All the Time
Alison Diana, Editor, Broadband World News, 8/21/2019
In a one-on-one interview with Broadband World News, ADTRAN Chairman and CEO Tom ...
Why FTTH May Trump Fiber Deep for Cable
Alan Breznick, Cable/Video Practice Leader, Light Reading, 8/20/2019
In a provocative new BBWN webinar, Broadband Success Partners' Jack Burton will ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Three UK has just launched a major 5G-led assault on the living room. If all goes to plan, the smallest of the country's four mobile network operators will emerge ...
Dish Network's Charlie Ergen is poised to become a major new face in the 5G market.
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