Customer Experience Management (CEM) news, analysis and opinion | Light Reading

Welcome

Advertise with us

Key developments related to customer experience management (CEM) support systems and deployments.

OSS/BSS / Customer Experience Management (CEM)


News & Views Most Popular Eurobites: Deutsche Telekom Denies T-Systems Asset Sale By Paul Rainford, Assistant Editor, Europe, 1/16/2019 Also in today's EMEA regional roundup: Turk Telekom tests Nokia's machine-learning technology for 5G; Orange and Groupama form home surveillance JV; reversal of fortune for Qualcomm in German court. Post a Comment \| Read (0) Why CenturyLink's Network Suffered a Christmas Hangover By Phil Harvey, US News Editor, 1/2/2019 A 'bonkers' network management card had too much eggnog and caused a wave of service outages, including 9-1-1 service, in several states for several days during the last week of 2018. Post a Comment \| Read (19 comments) Latest Comment: f_goldstein Like many bugs in complex software, it is hard to test for and you don't know... CableLabs Unit Morphs Something Old Into Something New By Jeff Baumgartner, Senior Editor, Light Reading, 12/19/2018 Kyrio has turned Go2Broadband service locator into a digital, hyperlocal service locator for cable resellers with plans to extend that capability to other service-oriented industries. Post a Comment \| Read (1 Comment) Latest Comment: jbtombes Looks like good re-use and enhancement of an existing asset. Advertisement Comcast Finds More Work for X1 By Jeff Baumgartner, Senior Editor, Light Reading, 12/7/2018 Cloud-powered video platform is in 'extended trial period' with hotels, with more business- and sports-venue deployment models in the works. Post a Comment \| Read (0) Eurobites: Swisscom Rolls Into Private Blockchain By Paul Rainford, Assistant Editor, Europe, 12/6/2018 Also in today's EMEA regional roundup: Huawei finds solace in Portugal; French fiber pushes on; Colt expands in central and eastern Europe; VEON's new man in Ukraine; Nokia gets busy in China and Brazil. Post a Comment \| Read (0) Charter Unit Checks In With Up-Market Video Move By Jeff Baumgartner, Senior Editor, Light Reading, 12/5/2018 Spectrum Enterprise teams with Moviebeam to beef up video offering for hotels. Post a Comment \| Read (0) AWS Takes Aim at Oracle & Microsoft – With Telco Assistance By Mitch Wagner, Executive Editor, Light Reading, 11/27/2018 AWS CEO Andy Jassy says enterprise are 'looking to flee' Oracle and Microsoft SQL Server – and the Philippines' Globe Telecom says they're one example of a company that moved off Oracle. Post a Comment \| Read (0) Advertisement MEF CTO Sees Key Role in Automation By Kelsey Kusterer Ziser, Editor, 11/26/2018 Pascal Menezes says defining key APIs between carriers and setting SD-WAN standards is MEF's way of helping drive automation and digital transformation process. Post a Comment \| Read (0) The 5G Enterprise Conversation By Phil Harvey, US News Editor, 11/20/2018 For enterprises, 5G opens up a new conversation with carriers – not just about what's possible on their new networks, but what they can do now to help businesses beyond providing connectivity. Post a Comment \| Read (0) Orange Pushing Multivendor SD-WAN By Mitch Wagner, Executive Editor, Light Reading, 11/16/2018 Orange Business Services is working with several vendors to develop multivendor SD-WAN expertise and counting on MEF application programming interfaces and definitions for SD-WAN to enable a single portal for its SD-WAN offering, says Franck Morales, vice president of marketing of connectivity services for Orange Business Services. In addition, its SD-WAN service will be built on four other pillars: native cloud connectivity, best-of-breed security, global services and future-proof solution. Post a Comment \| Read (0) Spectrum: SD-WAN Is Coming Soon, but It's Complicated By Kelsey Kusterer Ziser, Editor, 11/8/2018 Satya Parimi of Spectrum Enterprise, says managed SD-WAN services are coming shortly following trials that revealed the complexity of deploying this new service. Post a Comment \| Read (0) How CSPs Can Thrive in the 'Digital Darwinism' Era By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 11/5/2018 Why CSPs should adopt an omni-channel approach to improve the customer experience and regain their competitive advantage Post a Comment \| Read (0) Spectrum, Telus Team on Dynamic Services PoC By Carol Wilson, Editor-at-large, 10/31/2018 MEF18 demo shows policy-driven dynamic services over multi-carrier networks Post a Comment \| Read (0) Colt Automates Network Service Delivery With On Demand Portal By Kelsey Kusterer Ziser, Editor, 10/24/2018 Colt's Mirko Voltolini explains where the operator has seen success with its On Demand service platform, but also addresses why the traditional service delivery model still has staying power. Post a Comment \| Read (0) Comcast Wraps Up DOCSIS 3.1 Rollout By Jeff Baumgartner, Senior Editor, Light Reading, 10/18/2018 Comcast says speed is still key, but emphasis is shifting to whole-home connectivity, control and the broader consumer experience. Post a Comment \| Read (2 comments) Latest Comment: stownplayer Just like Charter , who has the same "gig" service they are going to lose customers... Eurobites: Kirkby Signs Off on a High at Tele2 By Paul Rainford, Assistant Editor, Europe, 10/18/2018 Also in today's EMEA regional roundup: Com Hem socked by Boxer under-performance; Samsung buys Spanish AI startup; KPN invests in CUJO; Colt tunes in to blockchain for LSO Sonata. Post a Comment \| Read (0) Telia Carrier Vies to Be Prime Cloud Connector By Carol Wilson, Editor-at-large, 10/5/2018 Cloud connections, not video or 5G, will be the global network operator's growth drive. Post a Comment \| Read (0) Spirent CEO: Engineers Are Human, Too By Carol Wilson, Editor-at-large, 10/4/2018 In the second part of his CXO interview, Eric Hutchinson talks about AI, cybersecurity and the humanizing factor of the test company's strategic shift. Post a Comment \| Read (1 Comment) Latest Comment: Vishnu Goel Mr Hutchison as the new CEO of Spirent brings a fresh approach and vision to... Verizon: Vendor AI Not Ready for Prime Time By Carol Wilson, Editor-at-large, 10/2/2018 Verizon's wireline unit is developing its own machine learning internally using open source tools and 'agile' development methods. Post a Comment \| Read (4 comments) Latest Comment: ChiefMar76368 Great article, Carol. It should no longer be a surprise to anyone that "AI"... Eurobites: Telia Lands Norwegian NB-IoT Deal By Paul Rainford, Assistant Editor, Europe, 10/2/2018 Also in today's EMEA regional roundup: Telia commits to 5G launch in early 2019; Sigfox grows its network; KPN's new hire; Orange lands in-flight connectivity deal. Post a Comment \| Read (0) More Stories \| News & Views Archive News & Views Archive Message Boards OlsonWilson, 1/10/2019 7:48:22 AM College Professor Finds a Home in AT&T Labs Re: She's amazing! She is truly a great person and I am so proud of her! I've known her ever since she's been working with me on a lab report writing services at https://payforessayz.com/lab-report-writing-services/ as a writer. I am... f_goldstein, 1/4/2019 9:28:43 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old Like many bugs in complex software, it is hard to test for and you don't know it's there until it's too late. Especially when it's triggered by a hardware failure. There's a hardware failure mode in some routers wherein... Sterling Perrin, 1/4/2019 8:49:30 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old f_goldstein, Your explanation seems the most reasonable of the ones I've seen so far - i.e., the explanation does fit the cryptic CTL commentary. IF this is the explanation, one thing that puzzles me is that GMPLS is well-entrenched... Phil Harvey, 1/3/2019 6:48:34 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old CTL said it "can't confirm its authenticity and don't have any additional information to share." Which is not the same as, that's a fake, we didn't write it. Phil Harvey, 1/3/2019 6:02:55 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old I'll have to ask CTL but it has some of the exact phrases that they sent me in their email replies to my questions. f_goldstein, 1/3/2019 5:59:09 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old GMPLS comes to mind, because they were losing optical streams, and that's the usual approach to treating optical streams like BESQR cat videos. I am guessing that "third party" simply means the hardware vendor, not a real... Phil Harvey, 1/3/2019 5:40:04 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old And, if so, do you interpret CTL's statement of "third-party network management card" as someone who built a protocol stack for the systems vendor? Phil Harvey, 1/3/2019 5:38:52 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old So you think it was GMPLS signaling between optical transport devices? f_goldstein, 1/3/2019 2:54:04 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old The outage impacted optical services, not just packet service, but was caused by packets. That points to a control plane on an optical network that has something more elaborte than simple mangement commands. The packet of... brooks7, 1/3/2019 10:27:04 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old @Duh!, And that is why a failure would go so badly..... seven Duh!, 1/2/2019 10:49:57 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old X.25 is the absolutely last protocol suite I would ever associate with packet storms. Heavyweight flow control was one of it's main architectural principles. brooks7, 1/2/2019 7:14:36 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old That is correct Phil. I recently looked at a network that had such gear still in place with an x,25 switch maker that went out of business 20 years ago or so. seven Edit: And yes it was used to connect to the... Phil Harvey, 1/2/2019 5:56:05 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old And that (x.25) is a pre-IP networking way of getting switches to connect to OSS systems/carrier back offices? If so, then there would be some kind of gateway sitting between the (presumably really old) switch and... brooks7, 1/2/2019 5:37:45 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old The first thing I thought was...somebody still has x.25 in their oss network. seven Phil Harvey, 1/2/2019 5:17:01 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old That was even years before Verizon started hiring extra creepy white guys as their star pitchmen. More Message Boards		Security Now Justice Department Indicts 2 Ukrainian Nationals With Hacking SEC Scott Ferguson, Managing Editor, Light Reading, 1/16/2019 The Justice Department has charged two Ukrainian nationals with hacking into the ... (0) Federal Judge: Police Can't Force Suspects to Unlock Devices Using Biometrics Larry Loeb, Author, 1/16/2019 A federal judge in California finds that police can't force suspects to unlock ... (0) GO TO Security Now Broadband World News Why Did FCC Kill NTIA's Broadband Map? Alison Diana, Editor, Broadband World News, 1/16/2019 After NTIA asked for public comments on map improvements in October 2018, the FCC ... (0) AT&T's Zeto: Smart Cities Are Built on Platforms Alison Diana, Editor, Broadband World News, 1/15/2019 Mike Zeto, GM of AT&T's Smart Cities division, expects metro areas to adopt ... (0) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase Architect Digital-Ready Infrastructures Using SDN & NFV Accenture 5G Acceleration Services at Mobile World ... PacketFabric: Leading the Way in Highly Scalable Network ... Accenture 5G Acceleration Services at Mobile World ... Semtech: LoRa Technology Enabling Proven, Flexible IoT ... Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading How Radcom's Pricing Model Is Set to Disrupt the Market Ray Le Maistre , Editor-in-Chief , 2/7/2018 Radcom's VNF pricing model looks set to excite network operators and drain the ... (5 comments) Calix Gambles on a Software-Defined Reboot Carol Wilson , Editor-at-large , 6/28/2017 Having invested big bucks to become a software company, Calix seems poised for a ... (0) US Giants Carve Out Role in the Industrial IoT Sarah Thomas , Director, Women in Comms , 2/2/2016 AT&T and Verizon are taking different approaches to the Industrial Internet of ... (4 comments) Leading Lights 2015: The Finalists Ray Le Maistre , Editor-in-Chief , 5/7/2015 Light Reading is proud to announce the finalists for this year's Leading Lights ... (0) All Prime Reading Newsfeed Telefónica UK to Deploy Nokia's eSOC Tuesday, January 15, 2019 Blog: Hulu Adds Venmo as Payment Option Thursday, December 6, 2018 ETI Taps Synacor's Cloud ID as Reference Platform for Telecom, Cable Ops Tuesday, November 13, 2018 Dispatch Signs Up First Cable/Telco Customer Monday, October 29, 2018 OpenVault Enters LatAm Market With Ecuador Trial Tuesday, October 9, 2018 Comcast Lets X1 Subs Use Remote to Buy Tickets to Kelly Clarkson Tour Tuesday, September 18, 2018 Cablenet Expands Relationship With OpenVault Thursday, September 6, 2018 Sports Fans Set High Bar for Live Streaming – Study Thursday, September 6, 2018 Spirent Unveils Strategic Business Initiative Thursday, August 2, 2018 More Newsfeeds

Educational Resources

sponsor supplied content

SmartPCC: A Real-Time, Closed-Loop Profit Engine for MBB

Educational Resources Archive

CxO Spotlight - Executive Interviews

Masergy CEO: How We'll Get to $1BN

Masergy's new CEO admits his company is seeing more competition in the managed services space from traditional telecom operators, but expects the privately held ...

Post a Comment | Read (1 Comment)

Synamedia CEO Seeks New Video Service Tangents

Synamedia, the startup spawned by the acquisition of Cisco Systems's video software unit, will stick to its knitting by helping pay-TV partners deliver services to ...

Post a Comment | Read (1 Comment)

MORE INTERVIEWS

Partner Perspectives - content from our sponsors

OTN to CO: Helping Operators Build a Per-Bit Cost-Effective Metro Bearer Network
By Huawei

5G-Oriented Minimalist Core Network
By Zhaojiang Fang, for Huawei

Huawei One Core: A Single Network for Worry-Free Evolution
By Huawei

2019 Will See Commercial C-V2X Rollouts Throughout the World
By Qualcomm

VIVA & Huawei Strike Digital Oil in Kuwait
By Ken Wieland, for Huawei

All Partner Perspectives

Featured Video

Flash Poll

All Polls

Upcoming Webinars

January 17, 2019
Taming the Home Networking Monster

January 22, 2019
Making Money With Network Slicing

January 23, 2019
Crossing The R-PHY Finish Line – RPU Installation, Cutover and Ongoing Maintenance 

January 24, 2019
Beachfront Property: How Edge Clouds Will Drive 5G Era Revenue

January 29, 2019
5G State-of-the-Industry Webinar Series: Where We are Today & A Look-Ahead to 2019

January 30, 2019
Cut through the hype: Real-world strategies for deploying 5G

February 21, 2019
Rolling out the Fiber, Fiber Deep

March 21, 2019
Delivering Services over a Distributed Access Architecture

April 18, 2019
Maintaining HFC Network

May 16, 2019
The Impact of Full Duplex DOCSIS on Cable Networks

June 20, 2019
Adopting Cloud Computing

Webinar Archive

Upcoming Live Events

Cable Next Gen-Technologies & Strategies

March 12-14, 2019, Denver, Colorado

Telco Automation Everywhere

April 2, 2019, New York, New York

Getting to OTT 2.0 @ NAB Show

April 8, 2019, Las Vegas, Nevada

Leading Lights Awards

May 6, 2019, Denver, Colorado

May 6-8, 2019, Denver, Colorado

5G & Optical Transport @ NGON & DCI Europe

May 21, 2019, Nice, France

Network Virtualization & SDN Americas

September 17-19, 2019, Dallas, Texas

Virtualizing the Cable Architecture @ SCTE’s Cable-Tec Expo

October 1, 2019, New Orleans, Louisiana

5G Transport & the Edge

October 10, 2019, New York, New York

Software Defined Operations

November 5, 2019, London, England

Cable Next-Gen Business Strategies

December 3, 2019, New York, New York

2020 Vision Executive Summit

December 5-3, 2019, Viena, Austria

All Upcoming Live Events

Slideshows

Microsoft Ignite Slideshow: Stay Away From the Agony Booth

Post a Comment | Read (0)

The Many Faces of Digital Transformation

Slideshow: Behind the Scenes at Sprint's 5G 'Split'

More Slideshows

Infographics

Huawei Wins World's First Tier IV-Ready Certification

After years of development, data center construction gradually goes standard and modular.

Post a Comment | Read (2 comments)

The Power of SmartNICs

A View of the Future Mobile Threat Landscape

Infographic Archive | Sponsored Infographic Archive

To save this item to your list of favorite Light Reading content so you can find it later in your Profile page, click the "Save It" button next to the item.

If you found this interesting or useful, please use the links to the services below to share it with other readers. You will need a free account with each service to share an item via that service.
Digg
Del.icio.us
Reddit
Tweet This
[close this box]