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Key developments related to customer experience management (CEM) support systems and deployments.

OSS/BSS / Customer Experience Management (CEM)


News & Views Most Popular Sprint Goes Loco for 'Low Code' By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019 Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster. Post a Comment \| Read (0) Nibbles From Nice: Don't Mention the 'T' Word By Ray Le Maistre, Editor-in-Chief, 5/15/2019 DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera. Post a Comment \| Read (0) 5G Potential Is All in the Timing By Stephen Lawson, 5/10/2019 The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict. Post a Comment \| Read (0) Advertisement Leading Lights 2019 Finalists: Outstanding Digital Enablement Vendor By Ray Le Maistre, Editor-in-Chief, 5/5/2019 LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category. Post a Comment \| Read (0) Eurobites: Telenor Buys DNA for Finnish Foray By Paul Rainford, Assistant Editor, Europe, 4/9/2019 Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention. Post a Comment \| Read (0) Putting AI to Work With Hardhats By Alan Breznick, Cable/Video Practice Leader, Light Reading, 4/1/2019 Blitzz CEO Rama Sreenivasan explains how his startup uses AI and augmented reality to help cable technicians resolve customer service problems in the field. Post a Comment \| Read (0) Why Cable Automation Is Taking Off By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/29/2019 Broadband Success Partners' David Strauss shares highlights of his firm's fresh research about the cable industry's growing forays into network automation. Post a Comment \| Read (0) Advertisement Wooing the Video Customers of Tomorrow By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/25/2019 Consumers are increasingly seeking simple, easily searchable and personalized viewing experiences anywhere, everywhere and all in one place. Post a Comment \| Read (0) Surf, Try, Then Buy: Verizon, Deloitte Connect Online & In-Store Shopping By Phil Harvey, US Bureau Chief, 3/12/2019 As 5G and foldable phones come to market, browsing online and then trying stuff out in a store might become an even more critical way to buy new technology. Deloitte Consulting's Julie Miller and Verizon's John Walker explain why. Post a Comment \| Read (0) MWC19: A Soft Embrace for the Public Cloud By Ray Le Maistre, Editor-in-Chief, 3/5/2019 The big noise in Barcelona was, of course, anything and everything to do with 5G, but in the background there were signs that some companies are embracing the potential of the public cloud as they determine their next-generation technology and services strategies. Post a Comment \| Read (1 Comment) Latest Comment: Gabriel Brown Good piece Ray. Headline captures it well. And a great set of examples. Public... Podcast: Let's Not Talk About 5G at MWC19 By Phil Harvey, US Bureau Chief, 3/1/2019 The Light Reading podcast, in video form, from the InterDigital booth at MWC19 in Barcelona. Phil 'Captain Jetlag' Harvey and Ray Le Maistre discuss telco business models and how the industry is changing, even without ubiquitous 5G. Post a Comment \| Read (2 comments) Latest Comment: Phil Harvey For more on the lanyard nonsense we mentioned on the podcast, please see Mike... Telefónica's Brazil Biz Shows Off Slinky Aura Skills By Ken Wieland, contributing editor, 2/26/2019 Vivo's push on AI-powered customer management platform gains traction. Post a Comment \| Read (0) Podcast: Tacos, Telcos & Trouble By Phil Harvey, US Bureau Chief, 2/7/2019 T-Mobile is giving its customers a free taco every week. Should it also give them a roll of toilet paper? Also, and completely unrelated, what if Huawei does invent a must-have device for 5G networks – and we can't buy it in the US? Post a Comment \| Read (0) Fade to Black: UltraViolet to Shut Its Digital Locker on July 31 By Jeff Baumgartner, Senior Editor, Light Reading, 1/31/2019 New options and 'market factors' lead to decision to shut down UltraViolet as studio-backed Movies Anywhere service gains traction with digital retailers and pay-TV operators. Post a Comment \| Read (0) Telefónica UK Gets a Tighter Grip on Automation By Ray Le Maistre, Editor-in-Chief, 1/23/2019 In line with the strategy of its parent, Telefónica's UK operation is looking for ways to introduce more automated processes and boost customer satisfaction, a combination that lead it to deploy Nokia's Service Operation Center (SOC) system. Post a Comment \| Read (0) Navigating the Fiber Gold Rush By Alan Breznick, Cable/Video Practice Leader, Light Reading, 1/23/2019 In a comprehensive new study conducted for Incognito Software Systems, Heavy Reading finds that communications service providers must implement new OSS strategies to support their next-generation fiber-based services. Post a Comment \| Read (0) Eurobites: Deutsche Telekom Denies T-Systems Asset Sale By Paul Rainford, Assistant Editor, Europe, 1/16/2019 Also in today's EMEA regional roundup: Turk Telekom tests Nokia's machine-learning technology for 5G; Orange and Groupama form home surveillance JV; reversal of fortune for Qualcomm in German court. Post a Comment \| Read (0) Why CenturyLink's Network Suffered a Christmas Hangover By Phil Harvey, US Bureau Chief, 1/2/2019 A 'bonkers' network management card had too much eggnog and caused a wave of service outages, including 9-1-1 service, in several states for several days during the last week of 2018. Post a Comment \| Read (19 comments) Latest Comment: f_goldstein Like many bugs in complex software, it is hard to test for and you don't know... CableLabs Unit Morphs Something Old Into Something New By Jeff Baumgartner, Senior Editor, Light Reading, 12/19/2018 Kyrio has turned Go2Broadband service locator into a digital, hyperlocal service locator for cable resellers with plans to extend that capability to other service-oriented industries. Post a Comment \| Read (1 Comment) Latest Comment: jbtombes Looks like good re-use and enhancement of an existing asset. Comcast Finds More Work for X1 By Jeff Baumgartner, Senior Editor, Light Reading, 12/7/2018 Cloud-powered video platform is in 'extended trial period' with hotels, with more business- and sports-venue deployment models in the works. Post a Comment \| Read (0) More Stories \| News & Views Archive News & Views Archive Message Boards Gabriel Brown, 3/6/2019 5:58:46 AM MWC19: A Soft Embrace for the Public Cloud Re: A Soft Embrace for the Public Cloud Good piece Ray. Headline captures it well. And a great set of examples. Public cloud is already important to telco operations and I continue to think it will grow in importance. For instance, I'm aware of several efforts... Phil Harvey, 3/1/2019 5:43:29 PM Podcast: Let's Not Talk About 5G at MWC19 Re: Lanyard Wars For more on the lanyard nonsense we mentioned on the podcast, please see Mike Dano's story from the MWC19 show floor. Phil Harvey, 3/1/2019 5:39:58 PM Podcast: Let's Not Talk About 5G at MWC19 Re: Audio Podcast The audio version of the podcast is in all the usual places, so watch it here or put it on your phone and go for a walk: SoundCloud iTunes/Apple Podcasts Spotify Google Play Mana2x, 2/27/2019 8:50:58 AM Ericsson's Ewaldsson Takes Aim at Telco 'Conservatism' Re: Great post This is great post. Thank you for this NickyTricky, 2/17/2019 2:36:44 PM College Professor Finds a Home in AT&T Labs Re: Inspiration I'm inspired by people like this woman. Such a strong love for knowledge and for his work. I recognize myself in it. Now I am studying at the Department of biotechnology and in the future I want to develop machines that... OlsonWilson, 1/10/2019 7:48:22 AM College Professor Finds a Home in AT&T Labs Re: She's amazing! She is truly a great person and I am so proud of her! I've known her ever since she's been working with me on a lab report writing services at https://payforessayz.com/lab-report-writing-services/ as a writer. I am... f_goldstein, 1/4/2019 9:28:43 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old Like many bugs in complex software, it is hard to test for and you don't know it's there until it's too late. Especially when it's triggered by a hardware failure. There's a hardware failure mode in some routers wherein... Sterling Perrin, 1/4/2019 8:49:30 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old f_goldstein, Your explanation seems the most reasonable of the ones I've seen so far - i.e., the explanation does fit the cryptic CTL commentary. IF this is the explanation, one thing that puzzles me is that GMPLS is well-entrenched... Phil Harvey, 1/3/2019 6:48:34 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old CTL said it "can't confirm its authenticity and don't have any additional information to share." Which is not the same as, that's a fake, we didn't write it. Phil Harvey, 1/3/2019 6:02:55 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old I'll have to ask CTL but it has some of the exact phrases that they sent me in their email replies to my questions. f_goldstein, 1/3/2019 5:59:09 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old GMPLS comes to mind, because they were losing optical streams, and that's the usual approach to treating optical streams like BESQR cat videos. I am guessing that "third party" simply means the hardware vendor, not a real... Phil Harvey, 1/3/2019 5:40:04 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old And, if so, do you interpret CTL's statement of "third-party network management card" as someone who built a protocol stack for the systems vendor? Phil Harvey, 1/3/2019 5:38:52 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old So you think it was GMPLS signaling between optical transport devices? f_goldstein, 1/3/2019 2:54:04 PM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old The outage impacted optical services, not just packet service, but was caused by packets. That points to a control plane on an optical network that has something more elaborte than simple mangement commands. The packet of... brooks7, 1/3/2019 10:27:04 AM Why CenturyLink's Network Suffered a Post-Christmas Hangover Re: Re: Reminiscent of TARP storms of old @Duh!, And that is why a failure would go so badly..... seven More Message Boards		Security Now Suppliers Cut Off Huawei Larry Loeb, Author, 5/22/2019 If Android is to 'fork' following Huawei's isolation, the enterprise needs to ... (3 comments) Does 'Client Hints' Leave Fingerprints? Larry Loeb, Author, 5/21/2019 New web standard allows third-party services to obtain in-depth details about ... (5 comments) GO TO Security Now Broadband World News BBWN Bites: ARM & BT Guard Against Huawei Ban Alison Diana, Editor, Broadband World News, 5/22/2019 British heavyweights ARM and BT opt to shut out Huawei: BT will not include the ... (0) Broadband Forum Opens Connected Home to Standards Alison Diana, Editor, Broadband World News, 5/21/2019 Organization extends popular TR-069 standard for use in smart homes, looking to ... (0) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase Ciena Talks Converged Interconnect Networks at Cable ... Red Hat Enterprise Linux: A Secure Foundation for the ... LotusFlare: Awesome Digital Experiences to Drive Growth Source Photonics CEO: Vertical Integration & Lean Models ... MobiledgeX: Who Benefits From Edge Computing? Why Is 5G Different? VMware Service Assurance: Reducing Operational ... Architect Digital-Ready Infrastructures Using SDN & NFV Accenture 5G Acceleration Services at Mobile World ... PacketFabric: Leading the Way in Highly Scalable Network ... Accenture 5G Acceleration Services at Mobile World ... Semtech: LoRa Technology Enabling Proven, Flexible IoT ... Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading How Radcom's Pricing Model Is Set to Disrupt the Market Ray Le Maistre , Editor-in-Chief , 2/7/2018 Radcom's VNF pricing model looks set to excite network operators and drain the ... (5 comments) Calix Gambles on a Software-Defined Reboot Carol Wilson , Editor-at-large , 6/28/2017 Having invested big bucks to become a software company, Calix seems poised for a ... (0) US Giants Carve Out Role in the Industrial IoT Sarah Thomas , Director, Women in Comms , 2/2/2016 AT&T and Verizon are taking different approaches to the Industrial Internet of ... (4 comments) Leading Lights 2015: The Finalists Ray Le Maistre , Editor-in-Chief , 5/7/2015 Light Reading is proud to announce the finalists for this year's Leading Lights ... (0) All Prime Reading Newsfeed Evergent, Synamedia Team on Video Monetization Tuesday, May 21, 2019 ORS Group Picks Oracle for Content Delivery Tuesday, May 14, 2019 Asian Telco Circles.Life Taps Oracle for Monetization Tuesday, May 14, 2019 Oracle Helps CSPs Launch New Services Tuesday, May 14, 2019 Kaltura & 3SSTeam on Personalized Cloud TV Services Thursday, March 21, 2019 WOW Picks Nrby to Improve Field Ops Monday, February 25, 2019 CSG Does More for Atlantic Broadband Thursday, February 21, 2019 Veteran Media Execs Join Ssimwave Tuesday, February 12, 2019 Altice USA Adds Amdocs to Mobile Tech Plan Tuesday, February 5, 2019 MDS Global Lands Deal With Mexican MVNO Tuesday, February 5, 2019 Telefónica UK to Deploy Nokia's eSOC Tuesday, January 15, 2019 Blog: Hulu Adds Venmo as Payment Option Thursday, December 6, 2018 ETI Taps Synacor's Cloud ID as Reference Platform for Telecom, Cable Ops Tuesday, November 13, 2018 More Newsfeeds

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