CSL Deploys The Now Factory's CEM

HONG KONG -- The Now Factory today announced that its Mobile Moments Vantage has been selected by CSL Limited to provide real-time visibility into mobile data usage, helping optimise the customer experience and increase operational efficiencies.

CSL is the leading mobile operator in Hong Kong with over 3 million subscribers and delivers an innovative range of voice and data services. The Company selected The Now Factory’s Mobile Moments Vantage solution to gain greater visibility into how its customers experience mobile data services, identify the root cause of performance issues that may occur, and provide the necessary answers to optimise the customer journey in real time across its LTE and UMTS networks.

The Now Factory

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