CINCINNATI -- Excluding Goodwill Amortization and Special Items in All Prior Periods Presented:

Convergys Corporation (NYSE:CVG - News), the global leader in integrated billing, employee care, and customer care services, announced today its financial results for the fourth quarter of 2002. Total revenues were $564.8 million compared to $590.7 million reported in the fourth quarter of 2001. Excluding special items and prior year goodwill amortization, operating income decreased 26 percent to $78.2 million from $105.2 million as operating margin dropped to 13.8 percent from 17.8 percent in the prior year. The company's cellular partnership investment contributed pre-tax earnings of $1.5 million, up from $0.5 million in the fourth quarter of 2001. Interest expense decreased to $2.0 million from $3.5 million in the prior year. Excluding special items and prior year goodwill amortization, net income was $48.4 million, down 24 percent from $63.4 million in the fourth quarter of 2001. Excluding special items and prior year goodwill amortization, earnings per diluted share decreased 16 percent to $0.31 from $0.37 reflecting, in part, the company's share repurchases. Average shares outstanding decreased 9 percent to 157.3 million. For the 12 months that ended on December 31, 2002, revenues of $2.3 billion were slightly lower versus the prior year. Excluding special items and prior year goodwill amortization, operating income decreased 10 percent to $361.0 million from $403.3 million. The company's cellular partnership contributed earnings of $6.4 million, which was flat compared to 2001. Excluding special items and prior year goodwill amortization, net income was $222.7 million, down 9 percent from $244.9 million, and diluted earnings per share decreased $0.06 to $1.34. Average shares outstanding dropped to 166.1 million from 174.4 million in the prior year. In a separate release: Convergys Corporation (NYSE:CVG - News), the global leader in integrated billing, employee care, and customer care services, today announced several management changes effective February 1. According to Chairman, President, and CEO Jim Orr, "These changes will allow Convergys to deploy our talented management team more effectively and to execute our strategy better, especially in the current economy. They reflect a better alignment with our important business objectives, a more strategic approach to global market opportunities, and a clearer focus on growth and results." Convergys is creating the position of Executive Vice President, Global Information Management, reporting to Mr. Orr, and has named current Chief Development Officer Dave Dougherty to the position. In his new role, Dougherty will have worldwide responsibility for the company's Information Management business. Convergys is also creating the position of Executive Vice President, Global Customer Management and Employee Care, reporting to Mr. Orr, and has named current Chief Financial Officer Steve Rolls to the position. In his new role, Rolls will have worldwide responsibility for the company's Customer Management and Employee Care businesses. Rolls will assume these new responsibilities after Convergys completes its search for a new CFO. In the interim, Rolls will retain his current CFO and Employee Care business unit responsibilities. Bob Marino, currently President of Convergys Information Management Group, is leaving the company effective February 14 following a seven-year tenure as a senior executive. Larry Schwartz, currently Executive Vice President, Information Management Group, North America, has been named President of Convergys Information Management Group, North America, reporting to Mr. Dougherty. Jack Freker, currently Executive Vice President, Operations, for Convergys' Customer Management Group, has been named President, Convergys Customer Management Group, responsible for worldwide leadership of the customer management business, reporting to Mr. Rolls. Ron Schultz, currently President of Convergys' Customer Management Group, has been named Senior Vice President, Business Development, and will assume responsibility for business alliances, sales support, and communications. He will report to Mr. Orr. Convergys Corp.