Comcast Deal Pushes Auspice Ahead in Cable OSS

Cable OSS supplier Auspice Corp. announced it has inked a multi-year deal with Comcast Corp., North Ameirca's largest cable operator, for its Auspice TLX and TLX-based OpsLogic software. Through the deal, Comcast is poised to deploy Auspice solutions across all its markets for use with all its broadband services. It is a huge win for Auspice and comes on the heels of a deal last month with Cox Communications. As a chief information officer (CIO) at a major MSO once told me: 'There are not enough MSOs left to support a marketplace of creativity, where many OSS vendors can make money and afford to innovate É In the cable market, there is room for what Comcast does and what Time Warner does. Other MSOs need to pick a side and follow them.' Through this deal, Auspice is now firmly embedded on the Comcast side of the cable industry. And other MSOs will pay attention. Auspice has been working with Comcast for over four years, dating back to its AT&T Broadband days, when Auspice helped the MSO build an end-to-end management solution for circuit-switched cable telephony, including correlating HFC plant and customer status information to help reduce mean-time-to-repair (MTTR) for voice services. What is unique about Auspice, is that in addition to providing its pre-packaged OpsLogic software solutions, the company also sells its TLX development and execution environment directly, allowing MSOs to quickly and cost-effectively create their own applications in house. To say this is a breath of fresh air for MSOs is an understatement. Historically, they have been locked in by their billing and customer care vendors' proprietary platforms, and dependent on the suppliers for making any adjustments. Such customizations of course proved costly and time consuming. Also, unlike many OSS providers that have built their products using a data-centric model, Auspice uses a logic-centric approach. TLX reads and writes into devices and software systems in real time, rather than relying on aggregated data stores, unifying autonomous, dynamic systems and processes. For example, such a solution enables a cable customer service representative or NOC administrator to gain access to all of a subscriber's services (video, voice, data) and devices in the home (set-top box, E-MTA and cable modem).
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