October 19, 2012
PARIS -- Orange Business Services is accelerating its international customer contact strategy to help companies deliver an excellent experience at an operationally efficient cost. Orange Business Services has an ambition to double its international contact center revenues over the next three years.
Orange Business Services is enhancing its contact center portfolio with a cloud-based solution called Flexible Contact Center. Available in 110 countries and territories, Flexible Contact Center is a scalable and secure multichannel contact center solution. Since this solution is cloud-based, CAPEX is minimal; companies pay as they grow; and there is no technical maintenance.
Orange Business Services is providing a managed contact center solution to 360buy.com, the leading Chinese online business-to-consumer (B2C) retailer, also known as Jingdong Mall, with 51 million registered users. The contact center solution supports 5,000 360buy agent positions located in China, the country’s largest B2C e-commerce Session Initiation Protocol (SIP) call center. The goal of this contact center solution is to use multimedia channels and text-to-speech in addition to traditional voice to sustain the business expansion and customer service excellence of 360buy.
Orange Business Services
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