Dish Taps TOA to Manage Mobile Workforce

TOA Technologies and Dish complete largest deployment of a cloud-based mobile workforce management solution

March 29, 2012

1 Min Read

CLEVELAND and ENGLEWOOD, Colo. -- Thanks to an extraordinarily well-executed partnership, the largest rollout of a complete cloud-based mobile workforce management solution was accomplished in record time. DISH Network L.L.C., the third largest pay TV operator, and TOA Technologies, the only on-demand provider of enterprise-class mobile workforce management and customer experience management software solutions, announced today the successful deployment of TOA’s award-winning platform, ETAdirect, to DISH’s nationwide fleet of thousands of field technicians in less than four months from go-live.

DISH rolled out a single, central cloud-based platform to allow the company to consolidate its technical field service operations and align all field service activities in one efficient system, providing a single view of the field. Today, a wide range of DISH employees and third-party users, including field technicians, dispatchers, service representatives and managers, use ETAdirect to manage customer appointments from precise appointment booking to completion of enhanced service delivery.

“DISH Network is focused on continuously improving the customer experience and providing best-in-class service,” said Erik Carlson, executive vice president of DISH Network Service at DISH. “TOA’s ETAdirect enables us to predictably and instantly manage our large fleet of field technicians to accurately alert customers of arrival times and to limit the length of their in-home appointment. Through our partnership with TOA Technologies, we’re bridging the gap between field service and customer service.”

Dish Network LLC (Nasdaq: DISH)

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