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SlideshowComcast Readies D3.1 & RDK-B

Comcast' New Gigabit Home Gateway
The new gateway is pictured in two versions: original and mini-me.
The new gateway is pictured in two versions: original and mini-me.

Duh! 5/6/2015 | 10:52:13 AM
Bigger story IMHO, Comcast's customer service announcements are a more important story than their Gigabit positioning, D3.1 and RDK-B.  

Public opposition to the TWC merger was clearly motivated by consumer complaints, and had a large role in torpedoing the deal.  There have also been a spate of embarrassing customer service fails, exposed by way of social media; incidents that can be explained, but not excused.   It's fair to speculate that these must have been a wake-up call.

 
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