The first cable news roundup of 2012 finds Netflix Inc. (Nasdaq: NFLX) looking to climb out of the deep hole it started to dig in the second half of the past year.
Netflix's string of blunders, including price hikes, in the second half of 2011 contributed to declining customer satisfaction numbers, according to the annual ForeSee Holiday E-Retail Satisfaction Index. Netflix's customer satisfaction index dipped seven points -- and 8 percent -- to 79 on ForeSee's 100-point scale. "Netflix totally misread its customer base and is paying the price, damaging its brand among both consumers and investors," ForeSee President and CEO Larry Freed opined in a statement. Amazon.com Inc. (Nasdaq: AMZN), meanwhile, climbed two points to register 88, the highest score from any retailer in Foresee's 14 consecutive studies. (See 2011 Top Ten: Video Battles & Blunders.)