Video services

Cox Braces for Hurricane Isaac

Cox Communications Inc. has activated its "business continuity process" in parts of Florida and Louisiana as the cable operator prepares for Hurricane Isaac, which is expected to reach landfall late Tuesday or early Wednesday morning.

That process includes the re-routing of care calls, readying fuel and generators, lining up additional technicians from other markets, and setting up lines so friends and family can check the safety of Cox employees. (See How Wireless Operators Get Hurricane-Ready.)

"[N]ormal business operations have been suspended in Florida's Gulf Coast, New Orleans and Baton Rouge and will resume when conditions are safe," Cox spokesman Todd Smith wrote in an email to the media. "As soon as it's safe, our crews will return to the streets to assess damage to our plant and begin restoring any service outages as quickly as possible. As during other natural disasters, we will work closely with local power providers to fully restore Cox services."

Cox, whose systems were ravaged by Hurricane Katrina in 2005, has also set up a page on Facebook and on the Web to provide customers with regular updates before, during and after the storm, as well as safety advice should anyone come across any downed lines.

The Cox Louisiana page notes that the company has about 1,600 employees in the area, and that crews will return to assess damage caused by the hurricane and begin to restore any service outages once it's deemed safe to do so.

Cox also posted this video to show customers with generators how to receive Cox services if the main power is out but the signal and lines to the home are not damaged:

— Jeff Baumgartner, Site Editor, Light Reading Cable

COMMENTS Add Comment
craigleddy 12/5/2012 | 5:22:37 PM
re: Cox Braces for Hurricane Isaac

The Cox New Orleans system holds a special place in technology lore. As the story goes, the devastation caused by Katrina in 2005 presented a decision by Cox as to whether to rebuild the system using traditional cable hybrid-fiber coax (HFC) architecture or go with fiber to the home (FTTH) architecture like Verizon FiOS uses. Cox decided to rebuild with HFC, determining that it is more economical and that HFC could meet all of its service needs without having to run fiber all the way to the home.    

Cox also got a lot of well-deserved kudos for its work in getting the system and the city back on its feet. Let's hope things aren't as bad this time.  

Jeff Baumgartner 12/5/2012 | 5:22:30 PM
re: Cox Braces for Hurricane Isaac

I forgot about that... they did stick with HFC, applying their aggressive plans with 1GHz to those areas.  Glad to see that this storm was no where near as bad as Katrina. JB


craigleddy 12/5/2012 | 5:22:30 PM
re: Cox Braces for Hurricane Isaac

An interesting question is whether an MSO would reach the same decision today. In the seven years since Katrina, has the cost of FTTH dropped to the point where it's economical and advantageous to go with FTTH versus HFC? MSO techies might still argue in favor of HFC but I recall hearing of some FTTH cable builds in greenfield areas.  

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