Cox Braces for Hurricane Isaac
That process includes the re-routing of care calls, readying fuel and generators, lining up additional technicians from other markets, and setting up lines so friends and family can check the safety of Cox employees. (See How Wireless Operators Get Hurricane-Ready.)
"[N]ormal business operations have been suspended in Florida's Gulf Coast, New Orleans and Baton Rouge and will resume when conditions are safe," Cox spokesman Todd Smith wrote in an email to the media. "As soon as it's safe, our crews will return to the streets to assess damage to our plant and begin restoring any service outages as quickly as possible. As during other natural disasters, we will work closely with local power providers to fully restore Cox services."
Cox, whose systems were ravaged by Hurricane Katrina in 2005, has also set up a page on Facebook and on the Web to provide customers with regular updates before, during and after the storm, as well as safety advice should anyone come across any downed lines.
The Cox Louisiana page notes that the company has about 1,600 employees in the area, and that crews will return to assess damage caused by the hurricane and begin to restore any service outages once it's deemed safe to do so.
Cox also posted this video to show customers with generators how to receive Cox services if the main power is out but the signal and lines to the home are not damaged:
— Jeff Baumgartner, Site Editor, Light Reading Cable