Cable Customer Service Nightmares

Internet video buzz and cable customer service stories dominate today's cable news roundup.

  • Time Warner Cable Inc. (NYSE: TWC) fired a customer service representative who allegedly sexually harassed a North Carolina subscriber in a support chat room.

  • The story of the 78-year-old Comcast Corp. (Nasdaq: CMCSA, CMCSK) subscriber who smashed computers and phones at a local cable office after she couldn't get a customer service representative on the phone was the focus of a CBS Sunday Morning segment (video below).

  • Google (Nasdaq: GOOG) is one of a dozen companies talking to Hulu LLC about a possible acquisition, AP reports.

  • LightSquared raised US$265 million to help build its LTE network, but wouldn't disclose its new investors. (See LightSquared Grabs $265M, Gets Ready to Deploy Network.)

  • Netflix Inc. (Nasdaq: NFLX) will soon expand to Central America, South America and the Caribbean.

  • Cisco Systems Inc. (Nasdaq: CSCO) is helping China build a surveillance network with 500,000 cameras. (See Cisco's China Syndrome Reopens.)

  • Pay-TV providers will see the number of IPTV homes worldwide soar from 35 million to 155 million by the end of 2016, according to Digital TV Research.

    — Steve Donohue, Special to Light Reading Cable

  • FbytF 12/5/2012 | 5:00:22 PM
    re: Cable Customer Service Nightmares

    Loved the comcast story, too bad it was only a hammer smashing computers and telephones.  Comcast is the worst of the worst and I can only laugh at their latest advertisements, "Out service is only as good as our word and our word is good". Trust me its not. It's amazing they can even stay in business let alone be among the biggest in the business. Just goes to prove there really isn't meaningful competition otherwise they'd be long gone.  I spend over $160 month with these morons and if I had an alternative, even at a higher price, I'd be gone in a heart beat.

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