IRVING, Texas -- NEC America, Inc. (NEC), a leading provider of innovative communications products, solutions and services, today announced the availability of a new release of its advanced ContactWorX® contact center solution. ContactWorX optimizes contact center performance by allowing the creation of true multimedia agents that can handle any media type including Web-based chat, e-mail and voice.ContactWorX, part of NEC's CCDesign® suite of contact center products, meets the needs of a wide variety of multimedia contact centers. NEC's multimedia strategy uses the powerful Infolink computer telephony interface to bring all contact types through universal queues within the CallCenterWorX® Automatic Call Distribution (ACD) capability, thereby making the vast capabilities of the CCDesign product suite available to all contact types."The future of the contact center includes the convergence of media types. In addition to conventional phone calls, customers are now using electronic media such as e-mail and Web chat to initiate contact," said Mike Rosen, general manager of NEC America's Corporate Networks Group. "With NEC's ContactWorX, contact centers can provide better customer service and build customer loyalty while allowing customers to contact them by diverse media types."NEC America Inc.