Suddenlink Techs Get Schooled
"Entire" in this case includes broadband techs and installers who have been with Suddenlink for at least 90 days and have attained one or more professional certifications from the SCTE, which serves as cable's standards-setting body.
Suddenlink says it hit the milestone following the 2008 launch of its "Careerlink" initiative. Since then, more than 1,500 engineers and field personal from Suddenlink have earned more than 3,000 SCTE certifications -- equal to an average of more than 125 per month.
Suddenlink says the program has generated a 10 percent reduction in repeat service calls and contributed to a 4 percent cut in customer churn. Suddenlink hasn't assigned an exact dollar value on it but estimates that the certification effort has resulted in "millions of dollars of savings."
— Jeff Baumgartner, Site Editor, Light Reading Cable