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DOCSIS

Suddenlink Techs Get Schooled

1:30 PM -- Suddenlink Communications , a company that's getting busy with Docsis 3.0 and an ambitious analog reclamation project, has become the first major cable operator to have its entire broadband tech force gain certification at the Society of Cable Telecommunications Engineers (SCTE) . (See Suddenlink Techs Net SCTE Certs, Suddenlink Widens 107-Meg Reach , and Huawei DTAs Break In at Suddenlink .)

"Entire" in this case includes broadband techs and installers who have been with Suddenlink for at least 90 days and have attained one or more professional certifications from the SCTE, which serves as cable's standards-setting body.

Suddenlink says it hit the milestone following the 2008 launch of its "Careerlink" initiative. Since then, more than 1,500 engineers and field personal from Suddenlink have earned more than 3,000 SCTE certifications -- equal to an average of more than 125 per month.

Suddenlink says the program has generated a 10 percent reduction in repeat service calls and contributed to a 4 percent cut in customer churn. Suddenlink hasn't assigned an exact dollar value on it but estimates that the certification effort has resulted in "millions of dollars of savings."

— Jeff Baumgartner, Site Editor, Light Reading Cable

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