A recent post on Motorola Inc. (NYSE: MOT)'s MediaExperiences2go blog indicates that that the default configuration of Microsoft Corp. (Nasdaq: MSFT) Windows limits speeds to 23 Mbit/s to 24 Mbit/s. That's a problem, of course, if the operator is advertising burst speeds of 50 Mbit/s or more.
I suspect that anyone who's signing up for wideband services these days is pretty tech savvy and knows the way around a PC operating system, so this might not be a huge issue yet. But it looks as if operators will have to beef up consumer education on this issue if it continues to crop up. Otherwise, there could be plenty of expensive truck rolls and customer service calls in Docsis 3.0's future.
— Jeff Baumgartner, Site Editor, Cable Digital News