Zain Kuwait Uses NSN

Zain Kuwait improves prepaid customer experience with Nokia Siemens Networks

October 15, 2008

1 Min Read

ESPOO, Finland -- World’s first service provider to upgrade prepaid system to the latest charge@once select to improve customer focus, offer innovative new services.

Be it emergency credit, top-up paid by a friend, or even a song dedication to a loved one, Zain Kuwait is focused on enhancing the lives of its customers. By upgrading its prepaid system with the latest release of Nokia Siemens Networks charge@once select Zain is better equipped to improve its customers’ experience, and rapidly bring innovative services to market.

Zain is the largest communications service provider (CSP) in Kuwait with approximately 1.7 million subscribers. They are the first CSP in the world to go live with the latest Nokia Siemens Networks prepaid solution, based on the latest release of charge@once select. The solution enables Zain to easily adopt their offering to differentiate themselves from competition with attractive services, tariffs and promotions, resulting in reduced churn and therefore protecting the company’s investment in acquiring new customers.

“As 70% of our customers are prepaid, our revenue is closely tied to their satisfaction,” said Mr. Barrak Al-Sabeeh, CEO, Zain Kuwait. “In order to serve them even better, we selected the Nokia Siemens Networks prepaid solution as it allows us to quickly and flexibly respond to changing customer needs and focus our offering on customer preferences.”

Nokia Networks

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