Vodafone Offers Global SLAs

Vodafone Global Enterprise is launching a standard global Service Level Agreement to guarantee performance levels across the globe

March 18, 2009

1 Min Read

NEWBURY, U.K. -- Vodafone Global Enterprise – the division of Vodafone which manages the communications needs of the largest multinational companies worldwide – is launching a standard global Service Level Agreement (SLA) to guarantee performance levels across the globe.

As the economic downturn makes multinational enterprises even more reliant on effective communications, the global SLA is designed to give managers greater transparency and predictability.

The SLA will give customers globally consistent and guaranteed performance levels for a range of key communications services including device delivery and incident response, as well as access to reports on network performance and spend management trends across diverse markets.

The first standardised SLA in the mobile industry to cover a multiple country footprint, the initial rollout will include 15 countries, covering 80 per cent of customers’ connections with further expansion determined by demand.

Vodafone Group plc (NYSE: VOD)

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