Sigma Launches VOIP OSS

Sigma announces its carrier-class billing and customer care solution

April 18, 2005

3 Min Read

TORONTO -- Sigma Software Solutions ( today announced its carrier-class billing and customer care solution now enables VoIP service providers to begin offering residential or business services within 30 days. The company is exhibiting in booth 411 at VON Canada to be held at the Metro Toronto Convention Centre, Toronto, Ontario, April 19-21, 2005.

Based on the Sigma OmniCare platform for customer, order and revenue management, this new managed services solution is specifically designed for VoIP service providers to deliver robust hosted business operations and optional call centre and data centre capabilities. The Sigma solution is a comprehensive customer care and billing platform with a rich and sophisticated functionality set. The platform consists of three modules: Customer Management, Order Management, and Revenue Management that are pre- integrated to provide an excellent customer experience from the initial Web order through to service delivery and customer support either via the Web or call centre. Sigma's more than 10 years experience delivering award-winning solutions to convergent telecom carriers ensures the best quality design. As a result of Sigma's deployment experience, the platform empowers VoIP providers in several ways:

  • Quick to market: Sigma's solution enables service providers to become operational while the lucrative VoIP market is still hot. Not only can VoIP providers offer new services, but more importantly, begin accurately billing for them within 30 days.

  • Industry Proven: Since 1994, the telecom industry's most successful and innovative service providers have put their trust in Sigma's technology to support their customer bases across North America. Sigma's longevity and expanding customer base are testaments to the platform's value to both VoIP service providers as well as traditional telephony providers.

  • Trusted: Sigma understands that not only is it deploying an advanced platform at its customers - it is deploying a solution delivering reliability.

  • Turnkey: By utilizing Sigma's solution and leveraging Sigma's strategic partnerships with Canadian and US wholesale service providers, call centre and related third-party suppliers, today's service provider can reduce costs for delivering traditional telephony while generating new revenue streams from their developing VoIP customer base. Sigma's customers are able to easily outsource their operations to Sigma that may include the customer care and billing function, as well as the data/ call center operations.

The platform delivers numerous organizational benefits: call centre CSRs (customer service representatives) access the system to create customer accounts and enter orders for service; marketing and product managers use it to release new products, services, features and rate plans; and information technology and operations personnel run bill cycles, release invoices and process payments.

"For over a decade, the industry's top carriers and most innovative resellers have relied on our solutions to process and bill their high-volume customer orders," said Craig Denson, President, Sigma Software Solutions. "And as new telecom services are introduced and deployed, we provide the easily- adapted customer care and billing applications to capture early demand and unlock new revenue streams. The value we provide our customers is further underscored in a recent report from McKinsey in which they state that some telecom companies will need to cut as much as 20 or 30 percent of their current operating costs over the next four years."

Sigma Software

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