Rsupport Brings Remote Support to NA Androids

Rsupport launches RemoteCall + Mobile Pack into North America

March 5, 2011

1 Min Read

NEW YORK -- Rsupport, a leading remote support software developer, today launched RemoteCall + Mobile Pack, a solution for Android-OS-based smartphones and tablet PCs. With this announcement, Rsupport becomes the first player in the industry to offer live screen sharing, real-time viewing, and live remote control functions for the increasingly popular Android-enabled smart devices. Rsupport expands the breadth of the industry reach into yet another territory with this latest entry into Android-based devices.

Providing real-time technical support to the mobile device users has been an ongoing telecoms industry challenge because of the fight for control between OEMs and carriers; OEMs want to retain control over their hardware, but the carriers have so far exercised absolute power over all content delivered via their wireless network.

Rsupport has made significant inroads with hardware manufacturers based in the Asia-Pacific region by having its software preloaded onto the smart devices prior to shipment. Currently, Samsung and LG, two of the largest suppliers of Android-based smart devices in the world, have signed partnership agreements with Rsupport. The company is also advancing talks with other smart phone device manufacturers based in Taiwan, China and Japan.

"These partnerships put Rsupport at a distinct advantage over our U.S. and European competitors because our software will already be installed on devices sold in those regions," said Rsupport CEO Hans Seo. "Our competitors would have to rely on the actual customers going to the Android Marketplace and downloading their remote support software before any type of remote assistance could be made available."

Rsupport Co. Ltd.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like