ntl:Telewest Touts Portal

Groundbreaking customer portal gives service providers control over next-generation communications

October 3, 2008

2 Min Read

LONDON -- ntl:Telewest Business, the supplier of communications services and network connectivity to service providers, carriers and system integrators, today launched an online customer portal to give customers complete control over their next generation communication needs. Designed to place service providers firmly in the driving seat, customers can order new services, receive instant quotes, carry out network feasibility assessments and access key documentation within a few clicks.

Launched over two phases, service providers will now be able to purchase Leased Lines, Ethernet Extensions and National Ethernet services using the customer portal. The second phase, which will be released in the New Year, will incorporate services such as billing, fault management, site management, service reports and online communications with account managers. Although many of these features are available to customers already, the portal development will consolidate best practice through a single interface and across the product portfolio. A quarter of existing customers have already registered to use the portal, demonstrating the demand for more flexible control over communication services.

Currently the industry is taking up to 48 hours to process a pricing quote, but the new portal, using an automated desk top application, will give service providers instant quotes, backed up by an automated feasibility study which ensures the portal provides a 95% accuracy rate which is unprecedented in the industry. This enables them to make mission critical decisions faster.

Joel Stradling, Senior Analyst, Business Telecom Services Europe, Current Analysis commented, "This is a positive embellishment to the ntl:Telewest Business wholesale Ethernet portfolio, as it empowers carrier and ISP clients to accurately cost and order new Ethernet services via a convenient online tool. Extending browser-based tools to the customer side is one of the buying criteria that can differentiate an Ethernet range in the UK market, and ntl:Telewest Business' continued focus on this area ultimately gives its end-users greater value.”

Virgin Media Business Ltd.

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