SUNNYVALE, Calif. -- NetScreen Technologies, Inc. (Nasdaq: NSCN), a developer of ASIC-based Internet security systems and appliances, today announced it will work with IBM Global Services to make available IBM's industry-leading onsite support services for NetScreen's enterprise and service provider customers. The agreement with IBM expands NetScreen's service and support offerings to include rapid hardware replacement of NetScreen products that secure mission-critical networks. NetScreen has created two new onsite support offerings - Next Business Day and 4-Hour Onsite Support - leveraging IBM Global Services' thousands of service representatives in field locations throughout the United States. "IBM Global Services is an excellent choice to provide our customers with world-class onsite support," said Walt Brown, NetScreen vice president of customer services. "The relationship with IBM Global Services strengthens NetScreen's support infrastructure to continue attracting world-class customers like Yipes Communications. Through this agreement, we're able to support our customers with world-class serviceNetScreen Technologies Inc.IBM Global Services