NetCentrex Offers Contact Center

SAN JOSE, Calif. -- NetCentrex (www.netcentrex.net), the leading enabler of network solutions and next generation services, today announces the general availability of its Saga800 Network-Based Contact Center solution in the Americas/Asia markets. Saga800, now in release version 2.1, is a multimedia contact center solution that has been widely deployed by leading service providers in Europe and now is available worldwide. Saga800 joins the NetCentrex VoIP VPN solution, announced in May, as another offering in NetCentrex Managed Services Suite. The Saga800 solution will be unveiled during an on-line webinar on August 76— to register visit the NetCentrex web site at www.netcentrex.net.The Saga800 solution connects corporate offices, call centers, home workers, mobile workers and retail branches to form a single managed contact center, irrespective of size, geographic location or equipment. The Saga800 solution provides integrated contact center tools including Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Intelligent Call Qualification and Routing (ICR), Computer Telephony Integration (CTI), and connectors to various CRM applications. Available in configurations from 120 to 24,000 agents, the solution supports both TDM and IP networks using the SIP or H.323 protocols. Saga800 has been deployed by France Telecom and contact center ASP Prosodie, which implemented the solution to support 8,000 agents receiving 15 million calls per year.“We are already working with customers in the Americas/Asia markets to replicate successes we have had in Europe such as Prosodie,” said Tim Steele, President Americas/Asia markets for NetCentrex. “As networks migrate towards IP, there is a strong demand to deploy solutions, such as contact centers, that can help pay for that transition and become long-term profitable revenue streams.”NetCentrex SA