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February 8, 2007
ENGLEWOOD, Colo. -- CSG Systems (NASDAQ: CSGS), a leading provider of customer care and billing solutions, today announced that it has extended its agreement with Liberty Cablevision of Puerto Rico to provide customer care and billing support to its video and high-speed data subscribers.
In the extended agreement, CSG® will continue to deliver its Advanced Convergent Platform (ACP) customer care and billing system along with other complimentary products and services, including CSG Vantage reporting, Video on Demand (VoD) support, Customer Interaction Tracking and Enhanced Statement Presentation services, over the next five years.
Liberty Cablevision of Puerto Rico Ltd., a wholly-owned subsidiary of Liberty Global, is Puerto Rico’s second largest cable television operator. Liberty Cablevision of Puerto Rico is the only operator to offer 100 percent digital video, high speed internet and telephony service using IP-based technology.
“CSG’s customer care and billing solutions have grown with us as we worked toward our goal to lead the market in delivering high-quality all-digital service,” said Jose Alegria, President of Liberty Cablevision. “We look forward to continuing to work together to offer our customers new services and excellent customer care.”
CSG’s solutions work together to allow Liberty to manage every customer interaction from service activation, to Video on Demand ordering, to monthly billing statement and output. In addition, Liberty’s call center agents can access a history of each customer interaction, allowing them to make better decisions about offering new service packages, discounts and more.
“We look forward to helping Liberty Cablevision maximize its use of our solutions as it continues to lead the market with innovative digital video, voice and data offerings,” said Mike Scott, Chief Operating Officer, CSG Systems. “CSG is committed to ensuring that our billing and customer care solutions help meet the needs of operators like Liberty Cablevision today and in the future. We are proud to continue our longstanding relationship.”
CSG Systems International Inc. (Nasdaq: CSGS)
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