Leap Bills With Convergys

Subsidiary Cricket Communications has signed a multiyear managed services agreement with Convergys for its new billing system

January 7, 2009

1 Min Read

SAN DIEGO -- Leap Wireless International, Inc. (NASDAQ:LEAP - News), the parent company of Cricket Communications, Inc., a leading provider of unlimited wireless services, today announced that Cricket has signed a multi-year managed services agreement with Convergys Corporation (NYSE: CVG - News) for the implementation and ongoing management of its new billing system. The new BSS/OSS solution will be implemented by Convergys, and will be based on Convergys’ Active Mediation and Rating and Billing Manager product offerings.

To help facilitate a seamless transition of customer billing from its current provider, VeriSign, to Convergys, Leap also announced that Cricket purchased VeriSign’s billing system software and simultaneously entered into a transition services agreement with Convergys for billing services using the existing VeriSign software until the conversion to the new system is complete. At the same time, Convergys acquired VeriSign’s relationships with other customers utilizing VeriSign’s billing system and Convergys will now provide billing services to those customers. Cricket anticipates a smooth transition and expects there will be no disruption to normal billing activities.

“Cricket’s decision to transition our customer billing in this manner was based on three critical customer experience requirements: reliability, efficiency and scalability,” said Keith Buckley, senior vice president, supply chain management and operations projects for Cricket. “Transitioning VeriSign’s software enables us to efficiently and cost effectively maintain the current billing system while taking advantage of Convergys’ years of experience in billing system operations supporting multiple customers. Convergys also has a successful track record of smoothly transitioning carrier billing systems to their billing system and we look forward to partnering to develop new products and services which will benefit Cricket customers.”

Leap Wireless International Inc. (Nasdaq: LEAP)

Cricket Communications Inc.

Convergys Corp. (NYSE: CVG)

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