HP Wins Double Deal

Mobile operators EMT in Estonia and KTF in Korea select HP's OpenView OSS/BSS software

May 11, 2005

3 Min Read

PALO ALTO, Calif. -- HP (NYSE:HPQ) (Nasdaq:HPQ) today added two mobile operators in Europe and Asia to the list of more than 200 communications companies across the globe that the company is helping to streamline operations and, ultimately, improve their customers' experience.

The customer wins -- EMT in Estonia and KTF in Korea -- are in the fast-growing operations and business support systems (OSS and BSS) segment of the communications industry. OSS and BSS capabilities, such as billing and service management, have become vitally important to network and service providers as customers increase their usage of mobile phones for data and multimedia services as well as traditional voice services.

HP's latest OSS and BSS offerings will be showcased at TeleManagement World in Nice, France, May 16-19.

The leading mobile operator in Estonia, EMT, is one of the first to take advantage of the full HP OpenView software suite to integrate the management of both telecom and IT networks and services. With HP OpenView at the heart of EMT's own Integrated Service Assurance program, EMT now has a single, overall view of the core GSM/GPRS mobile network elements, the IT elements that support the mobile services (SMS, MMS, and other value-add services), as well as internal IT elements such as databases, enterprise applications and mail servers.

With 1 million new subscribers every six months, Korean mobile operator KTF selected HP for a more scalable and flexible mediation system to capture and process billing information for both voice and data services. KTF is now able to bill for different kinds of content and offer subscribers different billing options, which, in turn, gives it the flexibility to introduce innovative services and build new revenue streams.

"Operators must focus on service management if they are to meet the needs of their customers -- and reduce the cost of operations," said Marco Limena, vice president, Network and Service Provider Solutions, HP. "With both telecom and IT experience, HP is combining standards-based management platforms like HP OpenView and deep network expertise to create a service-oriented architecture, HP Integrated Service Management, that operators like EMT and KTF need for continued success."

HP helps EMT link telecom and IT domains to increase efficiency and improve service

The single, service-level view of both telephony and IT networks gives EMT the tools and processes to identify and resolve network and service problems quickly and efficiently. In addition to increasing internal efficiency, the HP OpenView products support high levels of network and service availability. These capabilities enable EMT to deliver superior quality of service for its 601,400 prepaid and postpaid wireless subscribers, as well as internal employees.

"EMT's vision is to become the most preferred and efficient mobile service company," said Tiit Tammiste, chief information officer, EMT. "The Integrated Service Assurance project, implemented with HP, enabled us to reach closer to that goal. With integrated end-to-end management of both end-user and internal services, we increased internal efficiency and improved customer service quality."

Hewlett-Packard Co.

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