Genesys Integrates Empirix Tester

Empirix and Genesys launch first integrated testing and monitoring solutions for Genesys voice platform

July 19, 2005

1 Min Read

BEDFORD, Mass. and SAN FRANCISCO, Calif. -- Today Empirix® Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, and Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), jointly announced the first integrated testing and monitoring solutions for Genesys Voice Platform (GVP) environments. This announcement builds upon an existing relationship between Empirix and Genesys.

Genesys Voice Platform is an advanced software-only product that brings Internet technologies to the world of voice - enabling a new breed of voice self-service applications based on Voice XML (VXML). Empirix testing and monitoring solutions ensure that GVP seamlessly interoperates with existing contact center components and applications. Pre-deployment testing ensures that the contact center is running smoothly and efficiently before the official technology launch date, while monitoring ensures that technology components continue to work properly once in production.

VXML-based IVRs provide new application and architecture advantages, however, they are part of a complex infrastructure requiring new deployment and maintenance techniques and tools. "When using these new technologies, companies have to get their house in order first, and ensure that it stays in order," says consultant Lori Bocklund, president of Strategic Contact Inc. "Buyers need to make smart technology purchase decisions that consider integration and compatibility with the rest of the infrastructure. Good testing and monitoring practices should be applied at implementation and ongoing - these steps will ensure end-to-end performance is acceptable under normal and heavy call loads."

Empirix Inc.

Genesys Telecommunications Laboratories Inc.

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