FTS Teams With NextNine

Formula Telecom Solutions selects NextNine for service and support of its converged billing and CRM systems

July 27, 2005

2 Min Read

NEW YORK and TEL AVIV, Israel -- NextNine, the leading global provider of proactive automated, remote service and support solutions for business-critical systems, today announced that Formula Telecom Solutions (FTS) has selected NextNine Service Automation for support of its billing and CRM suite of products, and has begun deploying it at several customer sites.

Formula Telecom Solutions chose NextNine Service Automation to continue delivering superior service and support to its customers by maximizing the availability of their business-critical billing and CRM solutions. With customers around the globe, ensuring optimal system performance and efficient deployments at every site was a key necessity for FTS. By empowering the adoption of a proactive, automated approach to customer support, using proactive monitoring, automatic problem escalation, automatic preventive maintenance and self-healing, NextNine enables FTS to minimize service disruptions, Mean-Time-To-Repair and service costs, driving customer satisfaction.

"In selecting NextNine, we found a results-driven organization whose proven industry experience and advanced technology will allow us to more efficiently deploy products and support our customers, and increase our already high level of customer service," said Gil Hurwitz, COO, Formula Telecom Solutions. "Results from an initial deployment of NextNine Service Automation were so impressive that we decided to move forward on a full-scale basis. The nature of our business at FTS is very customer satisfaction-driven; a key factor in our decision was the ringing endorsements we received from partners who are existing NextNine clients in regard to the company's commitment to delivering results."

"We are very excited and honored to have Formula Telecom Solutions as a client. By selecting NextNine, FTS has not only reinforced its commitment to its customers, but also NextNine's position as a services and support technology leader," said Adi Dulberg, CEO, NextNine." We are pleased to welcome FTS into the NextNine family and look forward to a long, mutually beneficial relationship."

NextNine Inc.

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