Cox Offers Network Update

Cox Communications maintains a Business Continuity Plan intended to prepare the company for emergency situations

August 29, 2011

1 Min Read

WEST WARWICK, R.I. -- Cox Communications maintains a Business Continuity Plan intended to prepare the company for emergency situations such as hurricanes and tropical storms. Our priority, after first ensuring the safety of our employees, is to continue to serve our business and residential customers during and after emergency events.

As the storm has passed, following are the most recent Cox Communications updates:

  • Technical support team members are presently assessing the state of the broadband network. Following the assessment, technicians will be deployed to begin work to restore service to impacted customers.

  • Service outages are primarily due to power outages. Most Cox customers were not impacted with service outages during the storm. However, a significantly greater percentage of Cox customers are experiencing power outages to their homes, and to devices such as televisions, receiver boxes, computers and routers.

  • Cox technicians will assess customer needs once power is restored, will work diligently to restore services to those customers who experienced an outage. However, commercial power will first need to be restored before Cox is able to fully restore service to those customers.



Cox Communications Inc.

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