Rogier Bronsgeest to lead customer service for BT Global Services

September 15, 2009

1 Min Read

LONDON -- BT today announced the appointment of Rogier Bronsgeest as president of Customer Service Operations, in charge of service operations to BT Global Services customers. He will be responsible for maximising the effectiveness and consistency of customer service in BT Global Services by leveraging existing service capabilities across BT.

Rogier Bronsgeest joins BT from Getronics KPN where he was responsible for global service delivery in more than 90 countries. Rogier previously held senior operational positions at IBM, Rational Software, Baan Company and Unisys.

Bronsgeest will join the BT Global Services Leadership Team and the BT Operate Executive Board.

Hanif Lalani, chief executive officer BT Global Services said: “We are integrating service across our business to optimise end-to-end service management to our customers in the most effective way. This gives us the opportunity to further improve a customer experience that is already recognised by the industry as one of the very best. Rogier Bronsgeest is joining us to lead that effort and to make sure that all our customers receive the same excellent service all around the world, no matter where they are being served from.”

BT Group plc (NYSE: BT; London: BTA)

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