BellSouth Internet Exchange selects the Cygent customer, order, and service management platform

August 7, 2002

1 Min Read

SAN FRANCISCO -- Cygent, Inc., the first software company to offer a Web-based customer, order, and service management platform for the communications industry, today announced that BellSouth Internet Exchange has selected Cygent to provide an integrated customer care, order and service management solution for the BellSouth Multimedia Internet Exchange (MIX). The solution is planned to increase revenue while providing BellSouth with a positive cost of ownership in the near future. "Cygent was our platform of choice because of their proven track record with other Tier 1 service providers and their extensive order management capabilities for optical and IP services," said Susan Campbell, President of the BellSouth Internet Exchange. "Their significant customer experience with optical and ATM services showed the value and return on investment that the Cygent platform provides. We look forward to working with them to ensure the ongoing success of our initiative." At BellSouth Internet Exchange, Cygent Universal Agent Portal will provide the sales and customer care call center designed to support intuitive order entry, comprehensive post-provisioning service management, and trouble ticketing. Flow through provisioning and industry leading activation lifecycles will be facilitated via an interface between Cygent and Syndesis. The integrated solution will enable BellSouth Internet Exchange to increase customer satisfaction by accurately managing a next generation set of services with industry leading activation timelines. BellSouth Corp.Cygent Inc.

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