HELSINKI -- Accanto Systems announced today that it has formally incorporated and initiated operations to provide intelligent Customer Service Assurance (CSA) solutions, which allow wireless and wireline operators to manage the quality of next-generation voice and data services over converged network infrastructures.

“The move is in response to the explosive market demand for enabling service providers to proactively monitor customer experience metrics in order to compete more effectively. Traditional network monitoring and troubleshooting products are no longer enough,” said Michele Campriani, Chief Executive Officer at Accanto. “It is imperative that OSS systems smoothly integrate into the operators existing practices and enable a customer-centric focus. Accanto was founded to do just that.”

Sunrise Telecom's PPG division was founded in 1996 with solutions deployed to 175 customers in over 60 countries and is well known for its 3GMaster and NeTracker protocol analyzer product lines. It has recently gained worldwide recognition for its Traffic Analysis and Monitoring System (TAMS) and Mobile X-Ray(TM) mobile data services analysis platform, which are fast becoming the industry’s dominant Customer Service Assurance solutions for advanced telecom environments.

LTE Innovations’ consulting group, which is comprised of experienced engineers, analysts and system architects from leading companies such as Ericsson, Nokia, Hewlett Packard and Telia Sonera, has successfully delivered OSS consulting projects helping Nordic operators and Network Equipment Manufacturers to streamline their operations and achieve customer focus.

With the combination of PPG’s industry hardened products and LTE’s front-line consulting expertise, as well as both organizations’ established base of top-tier operator clientelle, Accanto Systems adds a further dimension of value to its customers in the form of tightly integrating Accanto’s CSA solutions into the operator’s network and operations processes using proven industry best practices.

“As wireless and wireline operators strive to introduce voice and data services to increase competitiveness and differentiation, there has been a mass underestimation of the complexity of maintaining quality and availability of these IP-based services in converged environments,” said Karl Whitelock, Senior Consulting Analyst at Stratecast, a division of Frost and Sullivan. “A key requirement lies in the operators’ ability to see the services through the eye of the customer, rather than the network. A customer-focused solution approach should find favor with operators who are serious about maintaining quality and control while introducing these services.”

Accanto’s newly introduced “Intelligent Customer Service Assurance” platform leverages both the TAMS and Mobile X-Ray products, the latter of which recently earned the coveted Oracle® PartnerNetwork Innovation Award for its cutting-edge use of Oracle Business Intelligence technology. TAMS is IBM Tivoli certified and Accanto is an IBM and HP business partner.

Accanto Systems is headquartered in Helsinki, Finland, with operations in Italy, US and China. The company will showcase its CSA solutions at GSMA’s Mobile World Congress in Booth #1J37(1-0), February 16-19, 2009 in Barcelona, Spain. To schedule a meeting with Accanto Systems at Mobile World Congress please contact Jennifer Abelson at +1 917-445-4454.

Accanto Systems