Vivo Counters Bill Shock With SyniverseVivo Counters Bill Shock With Syniverse

Real-time intelligence enables operators to enhance users' mobile data experience

January 24, 2012

1 Min Read

TAMPA, Fla. -- Will a streamed video cause me to exceed my phone’s data plan? Can I use my GPS navigation app for directions while I am traveling out of my home network without incurring immense overage charges? These are common questions of people who rely on the convenience of mobile data services but fear exceeding their plan’s usage caps. To mitigate subscriber concerns, a growing number of operators around the globe are utilizing a new intelligence tool from Syniverse to provide subscribers real-time access to their mobile data usage levels, enabling users to make informed decisions and avoid unexpected charges.

Syniverse RoamMonitor provides real-time usage alerts to individual subscribers on both home and visited networks – critical information that drives mobile data usage. With this real-time alerting, operators can now empower their subscribers to confidently realize the benefits of the content-rich experience that mobile data provides

RoamMonitor has the ability to help reduce retail data roaming uncollectables. With Brazil’s mobile data market projected to skyrocket in the next few years, Gustavo Nóbrega, Roaming Director, Vivo, said RoamMonitor is a good component of the operator’s strategy to avoid bill shock and improve user experience.

“We’ve used RoamMonitor’s alerting capabilities to set up a tiered notification system based on predefined thresholds. The first-level alerts go to individual customers via SMS, keeping them informed of their usage during the billing cycle,” Nóbrega said. “By showing our brand’s commitment to subscribers via these courtesy alerts, we have reduced uncollected invoices for mobile data roaming and increased customer satisfaction.”

Syniverse Technologies LLC

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