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Kampyle transforms Net Promoter Score into actionable metric for Swisscom
January 9, 2012
TEL AVIV -- Kampyle, a leading enterprise feedback management company, has successfully enabled Swisscom to measure their Net Promoter Score (NPS) while discovering its underlying root causes. Kampyle provides the Swiss Telco with a high-level view of customer satisfaction combined with relevant and detailed feedback data, empowering the telecommunication company to make informed enhancements to their various services and offerings.
“The Net Promoter Score metric provided Swisscom with a snapshot of our corporate health. When we asked Kampyle to incorporate NPS in their online feedback platform, we gained a comprehensive, high-level view of our customer satisfaction level, along with the granular and actionable details behind it. This allows us to confidently make the changes necessary to improve the Swisscom customer experience and raise our Net Promoter Score” said Markus Eberhard, Head of Selfcare and Digital Support at Swisscom. Eberhard added that “Kampyle’s multilingual feedback management solution enables us to collect, compare and analyze customer sentiment from the various demographic areas in Switzerland.”
Swisscom AG (NYSE: SCM)
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