Sprint Redesigns Relay Site

Sprint streamlines its Internet Relay service, SprintRelayOnline.com, adding new features and introducing a fresher look to the site

July 17, 2003

2 Min Read

OVERLAND PARK, Kan. -- Sprint (NYSE: FON - News, PCS - News) has streamlined its Internet Relay service, www.SprintRelayOnline.com , adding new features and introducing a fresher look to the site to ease navigation and use.

Two of the newest features include the addition of help via American Sign Language video clips and the unique Sprint Relay Online "Smart Button." Users who add this Smart Button to their browser's toolbar can highlight a phone number anywhere in a browser window, then simply click on the Smart Button to initiate a relay call to the highlighted number. To add the button to your browser, go to www.SprintRelayOnline.com and click on the "Get SRO Smart Button" link on the front page.

Sprint Relay Online combines Telecommunications Relay Services with the ease and ubiquity of the Internet, allowing users to make calls from any PC or Web-enabled Internet device without having to use traditional TTY equipment.

Users simply access www.SprintRelayOnline.com and using the fields on the homepage, plug in the number to dial for a call. Customers can provide the relay operator with special instructions and select from three language choices: English, Spanish or French. Once a call begins, dialog will be seen as a split computer screen image; one side for the caller text and the other for the operator-relayed response. Callers can avail themselves of American Sign Language (ASL) emotion icons -- or emoticons -- to direct the relay operator's tone of voice and inflection. Currently, seven symbols provide a range of feelings to help to make relay conversations as expressive and realistic as possible.

There is no charge for using Sprint Relay Online (including domestic long-distance fees) and call transcripts can be saved or printed by customers if they wish. Service is available 24 hours a day.

Sprint Corp.

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