O2 Enterprise Centre of Excellence launched to help partners take advantage of opportunities in the 100+ handset market

December 12, 2007

2 Min Read

LONDON -- O2 UK today announces the launch of the O2 Enterprise Centre of Excellence, designed to help partners take advantage of the significant opportunities presented by the 100 + handset market. With most network operators targeting this market directly, the O2 Enterprise Centre of Excellence demonstrates O2’s commitment to working with the indirect channel to meet the needs of corporate customers.

To help partners target larger business customers, the O2 Enterprise Centre of Excellence will allow them to enhance their offerings with O2’s corporate expertise. Specific benefits of the programme include pre-sales support, post sale implementation support, dedicated bid support, a dedicated O2 Business Manager and service support. Partners will also gain access to marketing collateral, along with full access to O2’s customer satisfaction programme for partners’ own corporate customers, as well as Enterprise Centre of Excellence accreditation. Finally the programme will offer partners stability around annual resigns being available for the tenure of the customer contract, aiming to give long term confidence for both customer & partner alike.

To qualify for the O2 Enterprise Centre of Excellence, partners will need to meet a set criteria, including a number of existing corporate customers, connection targets, dedicated 24/7 service management and a structured customer satisfaction programme.

Current research demonstrates that there is a clear opportunity in the 100 + handset space but that conversion rates for partners are low with many network operators taking this business directly. The O2 Enterprise Centre of Excellence aims to greatly improve partners’ chances of winning enterprise customers.

“This third O2 Centre of Excellence is further evidence of our commitment to investing in the channel to help our partners grow their businesses,” said Ben Dowd, General Manager – Business Sales, O2 UK. “Rather than simply trying to take a bigger slice of the enterprise market, we feel that by working together with our partners, we can grow the overall market.”

Telefónica UK Ltd.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like