Hargray Picks ETI

ETI Software delivers dual-provisioning to Hargray Telephone Company with CableBridge

January 25, 2005

2 Min Read

NORCROSS, Ga. -- Hargray Telephone Company (www.hargray.com) of Hilton Head, South Carolina, has selected ETI Software Solutions, Inc. (ETI) (www.etisoftware.com), a leading developer of software automating fiber-to-the-home (FTTH) and video service activation for triple play (video, telephone and data) services, to provision subscriber services and set-top boxes using the ETI's industry- leading CableBridge software.

Hargray offers a variety of services, including high- speed Internet, wireless, voice, cable long distance and paging, to subscribers throughout the South Carolina and Georgia areas of Beaufort, Bluffton, Estill, Hampton, Hardeeville, Hilton Head, Hinesville, Jesup, Okatie, Pooler Ridgeland, Savannah, Statesboro and Vidalia.

In addition to licensing the CableBridge provisioning application, Hargray has purchased two interface licenses from ETI to support both its digital RF and IP video controllers, which will eliminate the manual steps involved with activating set-tops as they are installed in customers' homes. CableBridge's numerous technology interfaces will enable service order information to automatically flow from Hargray's customer care and billing system down to the subscriber's set-tops. This will result in significant operational savings and increased customer satisfaction as service fulfillment errors are virtually eliminated.

"The implementation of CableBridge is a great invesent for Hargray," says Hargray Information Technology Manager Gene Compton. "Automating the provisioning process for current and future technologies will reduce our operating costs and increase customer satisfaction by automating activation of services. With CableBridge we're assured that the services ordered by the customer, and only those services, are being broadcast to the household."

ETI's CableBridge serves as a master-controller to simultaneously provision independent technologies for video, video-on-demand and data services. The CableBridge platform will bridge Hargray's billing system and customer care to subscriber set-top boxes. Hargray's subscribers will have the advantage of receiving one unified bill itemizing all services, including PPV events.

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