Convergys to Manage Avaya OpsConvergys to Manage Avaya Ops

CINCINNATI and BASKING RIDGE, N.J. -- Convergys Corporation (NYSE: CVG) and Avaya Inc. (NYSE: AV) today announced that Convergys will assume operation of Avaya's global employee service operations serving EMEA (Europe, Middle East, Africa) and Asia Pacific. In addition, Avaya will sign a multi-year contract extension under which Convergys will provide expanded human resources support services to Avaya's employees located in approximately 50 countries throughout EMEA, Asia Pacific, CALA (Caribbean and Latin America), and Canada.

Convergys will support Avaya from a state-of-the art employee service center in Guildford, UK. As part of this transaction, Convergys will hire many Avaya employees in Singapore, Australia, China, India, Israel, Japan, Russia, and Guildford and will be providing human resource services in nearly 20 languages.

"Our announcement today reinforces Convergys' commitment to providing outsourced employee care services on a global basis for large multi-national companies. It also represents an important step in the expansion of Convergys' operations internationally," said Steve Rolls, Convergys Executive Vice President, Global Customer Management and Employee Care. "From our state-of-the-art facilities in EMEA and Asia Pacific, we will bring the same focus on technology-driven continuous improvement in outsourced employee care services that has characterized our long-standing relationship with Avaya and our other Employee Care clients."

Convergys Corp.

Avaya Inc.