Convergys Launches CRM 2.0

Convergys announces worldwide availability of latest CRM software release

March 1, 2012

1 Min Read

BARCELONA -- Convergys Corporation (NYSE: CVG) announced today at Mobile World Congress 2012 the worldwide availability of its latest release of Convergys CRM, powered by Microsoft Dynamics CRM 2011. Convergys CRM 2.0, part of the Convergys Smart Suite, will allow communication and utilities providers to transform their business with a comprehensive Business Support System (BSS) that improves the billing processes, customer service, and time-to-market for new revenue-generating services.

“As services converge and churn causes revenues to erode, providers must transform their operations and business models. Standing out from the crowd boils down to an imperative described in a single word: service,” said Bob Lento, President, Convergys Smart Revenue Solutions. “With this latest release of Convergys CRM, providers can address the immediate nature of new services and products, while proactively and seamlessly serving customers at every touch point.”

Convergys Corp. (NYSE: CVG)

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