Comcast Promotes 3 Women to SVP

Comcast promotes Tracy Pitcher, Rebecca Scilingo and Amy Stipandic

March 21, 2012

2 Min Read

PHILADELPHIA -- Comcast Corporation, (Nasdaq: CMCSA, CMCSK), the nation’s leading provider of entertainment, information and communications products and services, today announced that Tracy Pitcher has been promoted to Senior Vice President of Small- and Mid-Sized Business (SMB) Operations for Comcast Business Services. Pitcher joined Comcast Business Services in January 2011 and is responsible for the strategic direction and organizational effectiveness of service delivery, technical operations and care for all of the company’s SMB customers. With a collaborative leadership style and focus on developing and implementing metrics for each touch point in the customer lifecycle, Pitcher has already made a significant impact on the customer experience. She reports to Bill Stemper, President of Comcast Business Services.

“In just over a year, Tracy has developed and implemented a comprehensive action plan to give us better insight into the end-to-end customer experience,” said Bill Stemper, President of Comcast Business Services. “Through her efforts, we are reducing customer turnover and taking our goal of building Business Services into a best-in-class service organization to a whole new level. Her skills and best practices are even being recognized outside of Business Services – and we’re seeing them being utilized in many company-wide efforts.”

In a separate release:PHILADELPHIA -- Comcast Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading providers of entertainment, information and communications products and services, announced today that it has promoted Rebecca Scilingo to Senior Vice President of the Enterprise Project Management Office (EPMO) for Comcast Cable. Prior to this she was responsible for creating the organization that helps bring innovative new products and services to Comcast’s customers. She reports to Steve Croney, Senior Vice President of Financial Operations for Comcast Cable.

“Beckie and her team play a very important role in transforming the customer experience at Comcast,” Mr. Croney said. “Her vision, drive and leadership are helping facilitate one of the fastest innovation cycles we’ve ever seen.”

In a separate release:PHILADELPHIA -- Comcast Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading providers of entertainment, information and communications products and services, announced today that it has promoted Amy Stipandic to Senior Vice President of Strategic Process, Design and Delivery for Comcast Cable.

Ms. Stipandic who joined Comcast in 2001, previously served as Vice President of Strategic Process, Design and Delivery, where she pioneered the use of a business process design approach that’s become an integral part of the Company’s technology development and ongoing efforts to improve the customer experience. She also recently assumed responsibility for designing Comcast’s joint service experience with Verizon Wireless. Ms. Stipandic reports to Rick Germano, Senior Vice President of National Customer Operations.

“Comcast is developing and launching new products and features for our customers faster than any other time in our history,” Mr. Germano said. “Amy’s focus on the employee and customer experience has been essential to our ability to successfully roll out a new product every quarter.”

Comcast Corp. (Nasdaq: CMCSA, CMCSK)

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