Ciena has cut some staff from its support unit, but the company said it already warned of a multi-year transformation in that group.

Phil Harvey, Editor-in-Chief

May 1, 2018

1 Min Read
Headcount: Ciena Makes Cuts in Global Support Group

Ciena has cut some staff as the company continues to make changes in its professional services business.

One source told Light Reading 75 employees were cut from Ciena VP of Global Services Ricardo Warfield's group. The cuts affected the company's Regional Technical Support, Emergency Technical Support and Global Product Support teams and those employees were told last week, our source said.

Ciena did not confirm the number of jobs cut but did acknowledge that it has made some staff cuts as part of a larger plan. "We recently outlined several strategic drivers that play a key role in our growth and market share opportunities. One of those is our global network services business, for which late last year we appointed a new leadership team and began a multi-year transformation process designed to enhance the overall services experience for our customers," a Ciena spokeswoman writes to Light Reading.

"As part of that transformation, we recently implemented a targeted organizational alignment to help us achieve that goal," the spokeswoman writes. "We do not take decisions of this nature lightly and are always sure to take several measures to support affected employees' transitions."

In a note to clients late last month, Jefferies analyst George Notter wrote that Ciena's cuts are part of a bigger turnover happening to grow that part of the business. "Interestingly, we point out that there are currently 245 job postings on Ciena's website and 58 of those were posted in the last two weeks," he writes.

Got a new hire or big fire you want to tell us about? Drop us a line.

— Phil Harvey, US News Editor, Light Reading

About the Author(s)

Phil Harvey

Editor-in-Chief, Light Reading

Phil Harvey has been a Light Reading writer and editor for more than 18 years combined. He began his second tour as the site's chief editor in April 2020.

His interest in speed and scale means he often covers optical networking and the foundational technologies powering the modern Internet.

Harvey covered networking, Internet infrastructure and dot-com mania in the late 90s for Silicon Valley magazines like UPSIDE and Red Herring before joining Light Reading (for the first time) in late 2000.

After moving to the Republic of Texas, Harvey spent eight years as a contributing tech writer for D CEO magazine, producing columns about tech advances in everything from supercomputing to cellphone recycling.

Harvey is an avid photographer and camera collector – if you accept that compulsive shopping and "collecting" are the same.

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