- It's clear that Verizon believes that the best defense against its own unlawful behavior is a good offense, but when it wants to apply necessary telephone transition processes to cable service, it is comparing apples and oranges. In the case of Verizon's use of confidential information during the telephone service transition process to retain customers who have chosen to leave Verizon, Verizon is clearly breaking the FCC's rules. In the telephone business, the only way that a customer's local phone number can switch from one provider to another is for the two providers to interact in the number hand-off process established by the FCC. Fortunately, on the cable side, one cable operator is not dependent on the other for moving a customer account, so there's much less room for the incumbent to impede competition. Verizon does not have to depend on RCN or any other cable operator to install its FiOS video service for a customer, so its petition should be taken for what it is - a smokescreen to mask the fact that there is no defense to its telephone retention marketing tactics.