Breezeline outage caused by 'two separate cuts' to fiber facilitiesBreezeline outage caused by 'two separate cuts' to fiber facilities
The company confirmed it was the second of two incidents that damaged the fiber backup circuit, taking customers offline for several hours.
August 31, 2022
Two separate incidents caused cuts to Breezeline's fiber facilities yesterday, the second of which took customers offline in Delaware, Maryland and Virginia for several hours.
The first incident was a "construction accident that cut our primary facilities outside of Fredericksburg, VA at around 1 PM," said a company representative. "Customer services were not affected, as a redundant fiber path was available."
However, that incident was followed by a cut to Breezeline's backup circuit nearly three hours later, at 3:55 p.m., which was "caused by a truck accident on Route 301 in Sudlersville, MD," said the representative. "This produced an outage affecting our customers in DE, MD & VA."
ℹ️ Confirmed: A significant internet outage has been registered on provider Breezeline (Atlantic Broadband) with metrics showing high impact to Maryland, Virginia and Delaware; the operator reports damage to fiber facilities 📉 pic.twitter.com/lNb1nAKmTw— NetBlocks (@netblocks) August 30, 2022
We know our customers depend on Breezeline services, so we regret the inconvenience this has caused. Thanks for your patience. Sharing some video from our technicians in the field and we will share updates ASAP. pic.twitter.com/DQLV3IiI7S— Breezeline (@breezeline) August 30, 2022
"Repair of fiber cuts is by nature complex and time consuming, and a cut of this kind often takes 12 hours or more to repair," said the company representative in an email to Light Reading, adding that "almost all" customers had service restored by 8:55 p.m. "The remaining 1,098 customers were restored by 11:00 pm," the company confirmed.
Breezeline, previously known as Atlantic Broadband, serves broadband customers in parts of Massachusetts, Pennsylvania, Connecticut, Maine, New Hampshire, New York, Maryland, Virginia, West Virginia, Delaware, South Carolina and Florida; and last year it acquired WideOpenWest's Cleveland and Columbus, Ohio, systems.
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