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News & Views Most Popular Video Navigation Gets an AI Assist By Jeff Baumgartner, Senior Editor, Light Reading, 8/16/2018 Accedo, Amazon Web Services and ITV team on AI/machine learning prototype that takes the guessing game out of picking images that connect and engage with consumers. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw and you shouldn't choose a movie by its thumbnail. Taking the Pulse of NFV in the Mile-High City By Jim Hodges, Principal Analyst – Cloud and Security, Heavy Reading, 8/16/2018 This year's NFV & Carrier SDN event will examine the industry's progress in monetizing virtualization efforts, but will also consider the impact of process automation, which is now positioned as a ubiquitous add-on to any technology. Post a Comment \| Read (0) Telstra Profits Pummeled by NBN By Iain Morris, International Editor, 8/16/2018 Australia's largest retail service provider has blamed the government's NBN pricing for a sharp fall in profits. Post a Comment \| Read (0) Advertisement T-Mobile to Play the Customer Care Card With Layer3 TV By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018 New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd. Post a Comment \| Read (4 comments) Latest Comment: merry.a From the start, the Denver-based company has prided itself in providing white-glove,... T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move By Dan Jones, Mobile Editor, 8/15/2018 T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers. Post a Comment \| Read (4 comments) Latest Comment: DanJones Right? I'm not sure there will be a simple answer coming... Packet Carving New Niche at the Edge By Carol Wilson, Editor-at-large, 8/15/2018 Industry veteran Ihab Tarazi helps lead company in providing IaaS at the edge of the network, offering bare metal compute as part of a larger edge computing ecosystem. Post a Comment \| Read (0) What's the Plan for Command & Control of 5G Networks? By Patrick Ostiguy, President and CEO, Accedian, 8/15/2018 Operators will need full control over network and application performance if 5G services are to thrive. Post a Comment \| Read (0) Advertisement Automation Makes Network Security a Much Bigger Priority By Rebecca Prudhomme, VP, Portfolio Marketing, Ciena, 8/15/2018 Automation will help companies meet customer demand and stay competitive, but it also makes the security stakes that much higher. Here are some key ingredients for a comprehensive network security approach. Post a Comment \| Read (0) Arista Finds Its Campus Mojo By Mitch Wagner, Executive Editor, Light Reading, 8/14/2018 Recent Mojo acquisition (no, really, that's the company name) extends Arista's network automation strategy from core to campus. Post a Comment \| Read (0) Separating Blockchain Hype From Reality By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/13/2018 Depending on who you listen to, blockchain is either an over-hyped oddity or a milestone in legal and financial innovation comparable to double-entry bookkeeping. But how significant is the opportunity for communications service providers? Post a Comment \| Read (0) Telenor's Svendsen Has Gut Feeling About AI By Iain Morris, International Editor, 8/13/2018 The Norwegian telco wants to base more of its decisions on hard data and not intuition. Investment in AI-based systems could hold the key. Post a Comment \| Read (0) Eurobites: Ericsson Pumps Up Its US 5G R&D By Paul Rainford, Assistant Editor, Europe, 8/10/2018 Also in today's EMEA regional roundup: Openreach reins in Gfast rollout; Fitch returns Nokia to investment-grade status; Huawei powers Fastweb's WiFi; UK smart meter program in crisis. Post a Comment \| Read (0) Deutsche Telekom Raises Outlook on US Growth By Iain Morris, International Editor, 8/9/2018 German operator's second-quarter results tell a familiar story of rampant growth in the US and an underwhelming performance in Germany and Europe. Post a Comment \| Read (0) Magyar Telekom's AI Trial Success Baffles Engineers By Iain Morris, International Editor, 8/8/2018 The Hungarian operator is trialing AI tech from startups including Uhana and Anodot, and the results have so far been compelling. Post a Comment \| Read (1 Comment) Latest Comment: markhmortensen AI systems cannot explain WHY they recommend something without an "explanation... SoftBank Eyes $30B IPO – Report By Iain Morris, International Editor, 8/7/2018 Japanese telecom and technology giant is planning an IPO of its mobile business that would be the world's biggest-ever listing, according to a report. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw Beyond Carrier - sounds a bit like BP's Beyond Petroleum. Softbank is a conglomerate... Digital Twins: A New Tool in the Network Management Arsenal By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/6/2018 The concept of digital twins could be taken to a much higher level in areas like network planning and design, programmable networks and field service management. Post a Comment \| Read (1 Comment) Latest Comment: ChiefMar76368 Thinking around the digital twin concet in telecom is for the most part borrowed... WiCipedia: Jobs That Matter, Fembot Overlords & Tech Aids in Work-Life Balance By Eryn Leavens, Special Features & Copy Editor, 8/3/2018 This week in our WiC roundup: Women need to hold more patents; summer camp opportunities for girls; Scandinavia nails work-life balance; and more. Post a Comment \| Read (0) Indian Optical Market Will Outpace China – Nokia By Gagandeep Kaur, Contributing Editor, 8/3/2018 Finnish equipment vendor says India's optical networking market is booming thanks to soaring usage of mobile broadband services. Post a Comment \| Read (0) CSPs See ROI From Virtualization Despite Continued Frustrations By Denise Culver, Online Research Director, 8/3/2018 More than 60% of communication service providers (CSPs) in this focus group are not sure how they will automate the orchestration of services that include both physical and virtual resources. Post a Comment \| Read (0) Rudderless VEON Keeps Digital on Down-Low By Iain Morris, International Editor, 8/2/2018 The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw I think the problem here lies in the renaming from Vimpelcom to VEON. If they... More Stories \| News & Views Archive News & Views Archive T-Mobile to Play the Customer Care Card With Layer3 TV By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018 New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd. Post a Comment \| Read (4 comments) Latest Comment: merry.a From the start, the Denver-based company has prided itself in providing white-glove,... T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move By Dan Jones, Mobile Editor, 8/15/2018 T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers. Post a Comment \| Read (4 comments) Latest Comment: DanJones Right? I'm not sure there will be a simple answer coming... Video Navigation Gets an AI Assist By Jeff Baumgartner, Senior Editor, Light Reading, 8/16/2018 Accedo, Amazon Web Services and ITV team on AI/machine learning prototype that takes the guessing game out of picking images that connect and engage with consumers. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw and you shouldn't choose a movie by its thumbnail. More Stories \| News & Views Archive News & Views Archive Virtuapedia Indexes The Future of Virtualization Index project provides CSPs with a clear and concise set of benchmarks to measure their progress in the migration to virtualized networks using a series of surveys involving more than three dozen of the world's most important CSPs. Message Boards DanJones, 8/17/2018 11:18:17 AM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? Right? I'm not sure there will be a simple answer coming... James_B_Crawshaw, 8/17/2018 7:03:19 AM Video Navigation Gets an AI Assist Re: You don't judge a book by its cover and you shouldn't choose a movie by its thumbnail. James_B_Crawshaw, 8/16/2018 5:53:42 PM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? That's a really good question Dan and my limited googling has failed to get me any answer to average number of mobile subscibers per customer care agent. Any wisdom from the Light Reading community? merry.a, 8/16/2018 3:10:38 PM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Re: Customer september care printable calendar From the start, the Denver-based company has prided itself in providing white-glove, concierge-style customer service through all communications channels, down to the techs behind the wheels of its fleet of electric-powered... DanJones, 8/16/2018 1:50:42 PM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? They're not going to ditch AI, just the IVR fortress stuff. One interesting question, how many subscribers each will a team of experts cover? A moving number I suspect... Jeff Baumgartner, 8/16/2018 1:30:55 PM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Re: Customer care It seems that they are doing more than simply throwing bodies at the solution, but thowing more dedicated, capable and able bodies at it to address one of the issues you point out -- customers want to get their issue resolved... iainmorris, 8/16/2018 7:33:31 AM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Doubt this will last it's easier to justify these investments when you are outperforming rivals, and it's notable that T-Mobile has continued to grow its headcount while all three of its main competitors are making cuts, but I don't see this... James_B_Crawshaw, 8/16/2018 3:27:38 AM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Customer care Do mobile subscribers want a dedicated team of 30 to 40 people for customer care? Are they going to send Christmas cards to each of them? People hate IVR but they also don't want to talk to customer care. They want no problems... James_B_Crawshaw, 8/16/2018 3:21:24 AM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Bucking the automation trend or spinning a yarn? T-Mobile USA seemed to be pretty happy using AI to support customer care in Februrary. I doubt that has changed. http://www.tupl.com/2018/02/14/tupl-deploys-ai-technology-with-t-mobile-us/ jeffreyhowell, 8/11/2018 6:36:02 AM Telecom Italia's AI Tie-Up With Microsoft May Bring Job Cuts Re: International Business Such modern telecommunications solution like Italian virtual phone number helps customers to boost their business. It's very efficient for international markets presence ChiefMar76368, 8/10/2018 10:21:54 AM Digital Twins: A New Tool in the Network Management Arsenal Re: Borrowed idea - but with potential Thinking around the digital twin concet in telecom is for the most part borrowed from industrial context, with the same intent: avoiding having to send a person into the field to diagnose a problem (see JCB's example). In... markhmortensen, 8/9/2018 4:27:48 PM Magyar Telekom's AI Trial Success Baffles Engineers Re: AI "Explanation Systems" are too hard to do AI systems cannot explain WHY they recommend something without an "explanation system," which is harder to do than recommending! If a person made a recommendation, but could not explain why they made it, would YOU believe... DHagar, 8/8/2018 5:01:44 PM The Great Edge Computing Land Grab Re: Re: The Great Edge Computing Land Grab Printable Calendar @miles.m, there you go! That is exactly what I believe will develop are new "networks". Thanks for example. Plus, I believe the communications service providers will play a role - so we will have infrastruction,... DHagar, 8/7/2018 5:29:30 PM The Great Edge Computing Land Grab Re: Re: The Great Edge Computing Land Grab @kq4ym, well stated! Absolutely! I believe the answers will evolve into a hybrid. There must be a foundation for existing locations (ie, cities), but "connected" in new and different networks. I believe... James_B_Crawshaw, 8/7/2018 5:07:43 PM SoftBank Eyes $30B IPO – Report Re: Beyond Belief Beyond Carrier - sounds a bit like BP's Beyond Petroleum. Softbank is a conglomerate whose constituent parts are worth 40% more than its stock market value, according to CLSA as reported by FT. Softbank should be spinning... kq4ym, 8/7/2018 8:37:07 AM Google Builds Bridge With Microsoft in GitHub Partnership Re: Re: Re: GOOG to help the MSFT go down Getting along will be one of the benefits to be eventually seen but as noted "Google and Microsoft lag in the cloud market far behind Amazon Web Services" but whether it will help minimize that lead in market share... kq4ym, 8/7/2018 8:25:43 AM The Great Edge Computing Land Grab Re: Re: The Great Edge Computing Land Grab Location, location, location seems to still be holding up even in the world of computing and internet. While it's noted that "the arms race is basically on real estate right now," it will be interesting to see how local... rachellegoulding, 8/7/2018 6:41:43 AM Tackling Transition: Q&A With John Chambers Re: Re: Automation Example andydyche, 8/3/2018 3:47:17 PM Verizon, Calix Roll Out Commercial NG-PON 2 Re: Tampa trial update? Hi Carol- great article. Now that we are 6+ months into it, have you heard any update on the tampa trial or any other NGPON2 trials underway? Thanks! Atlantis-dude, 8/3/2018 1:23:03 PM NFV Is Down but Not Out Re: depends on what kind of technology team is built inhouse. If that handles development and support of nfunctions then 10x possible. bUt building such a team is tough and xpensive for telco. James_B_Crawshaw, 8/2/2018 2:31:49 PM Rudderless VEON Keeps Digital on Down-Low Re: Strategic turn I think the problem here lies in the renaming from Vimpelcom to VEON. If they change the name to something like Eranu or perhaps Uvavu then I think the whole digital transformation thing could work out. https... Michelle, 7/31/2018 1:28:45 PM Google Builds Bridge With Microsoft in GitHub Partnership Re: Re: Re: GOOG to help the MSFT go down This is true. It will be nice if everyone can just get along in the end. nathanwilliam, 7/31/2018 2:53:07 AM MWC 2018 Threatens to Be 5G New Radio Bore Re: Proofreading Sometimes students need to frame questions according to the type of case study that they are doing. The answers that they will get forms the base of the case study with study helper. Hence, while the students are structuring... UdyRegan, 7/31/2018 12:17:54 AM Facebook's TIP Expands Its Influence, Except in the US Re: Re: Machine learning For reasons unknown, my mind is failing to come up with reasons that Facebook would want to have such artificial intelligence technology for its social media network. I mean as it is, we don't really need bots to monitor... UdyRegan, 7/30/2018 11:35:14 PM Cisco's Robbins: Enterprises Demand Simplicity Re: hi I can definitely relate to this sort of thing in my every day operations at my self storage facility. All the customers want is a nice clean place to put all of their things but they forget that there are prohibited items... Joe Stanganelli, 7/30/2018 11:33:19 PM Google Builds Bridge With Microsoft in GitHub Partnership Re: Re: Leaders Circle Looks like one of the leaders lacked the foresight to arrange for chairs... Joe Stanganelli, 7/30/2018 11:31:26 PM Google Builds Bridge With Microsoft in GitHub Partnership Re: Re: GOOG to help the MSFT go down @Michelle: I gotta tell ya, the unbridled, undiscerning MSFT hate gets tiresome after a while. (Does MSFT deserve some invective here and there? Sure, absolutely, occasionally, as do all tech giants...but not all the time... Michelle, 7/30/2018 9:19:25 PM Google Builds Bridge With Microsoft in GitHub Partnership Re: Re: GOOG to help the MSFT go down I think it was. We'll see how well it works out. I think read something elsewhere that this was well-received. More Message Boards		Security Now Congressional Campaign Websites Vulnerable to Attack, Say Researchers Jeffrey Burt, Editor & Journalist, 8/17/2018 Researchers presented a study at DEF CON that showed that a third of ... (1 Comment) Check Point: Fax Machines, Networks Vulnerable to Attack Jeffrey Burt, Editor & Journalist, 8/17/2018 Researchers for the cybersecurity company found a way to exploit vulnerabilities ... (0) GO TO Security Now Broadband World News Managed Security Forges Trusted Advisor Relationship Alison Diana, Editor, Broadband World News, 8/17/2018 By combining physical and virtual security of software and Internet of Things ... (0) Cablecos Add 585K New Broadband Subs in Q2 Alison Diana, Editor, Broadband World News, 8/16/2018 Between April and June, the largest seven cable operators in the US saw 585,000 ... (1 Comment) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge Cisco's Yvette Kanouff: How We Get Real Results From ... The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading NFV Is Down but Not Out Iain Morris , International Editor , 5/22/2018 NFV has failed to live up to the original expectations five years after it was ... (33 comments) Leading Lights 2018: The Finalists Ray Le Maistre , Editor-in-Chief , 4/11/2018 Light Reading is thrilled to announce the finalists for this year's Leading ... (0) Robot Wars: Telecom's Looming AI Tussle Iain Morris , International Editor , 3/14/2018 Telcos performing routine chores will be ripe for AI-based automation. But whose ... (4 comments) Atrinet Pivots, Tackles Hybrid Network Headaches Ray Le Maistre , Editor-in-Chief , 2/13/2018 Network management vendor revamps its strategy to promote itself as a telco cloud ... (0) All Prime Reading Newsfeed F5's VNF Manager Enhances, Simplifies NFV Wednesday, August 15, 2018 Servato Integrates GE Rectifiers with Remote Power Management Tuesday, August 14, 2018 Ericsson Increases Investment in 5G, AI & Automation in the US Friday, August 10, 2018 Spirent Unveils Strategic Business Initiative Thursday, August 2, 2018 Deutsche Telekom Goes Platinum at Linux Foundation Friday, July 20, 2018 SoftBank Uses Tupl Tech for IoT PoC Friday, July 13, 2018 Clearfield Intros Common Fiber Distribution Panel Thursday, July 12, 2018 Nokia, China Mobile to Establish 5G + AI Lab Friday, July 6, 2018 Automation Anywhere Series A Funding Hits $250M Tuesday, July 3, 2018 OIF & MEF Team on Successful TAPI Test Tuesday, June 26, 2018 Calix Beefs Up Calix Cloud Analytics Tuesday, June 26, 2018 Telefónica, ASTI Mobile Robotics Team on Industrial IoT Friday, June 22, 2018 ETSI's Experiential Networked Intelligence Group Releases Docs Wednesday, June 13, 2018 More Newsfeeds Awards Intel Capital Diversity Fund Know a female-led, communications-focused startup worthy of Intel's $125M Capital Diversity Fund? 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